Job :

Your mission

You are responsible for carrying out customer connection infrastructure works (drinking water, sanitation, and electricity). You work with a strong focus on the customer and service quality, and you respect agreed deadlines, QSE standards, market requirements, and regulations.
You play the role of operational back-office. You are responsible for the technical, administrative, and financial implementation of connection requests sent by Customer Front Office, with four objectives: meeting deadlines, respecting standards, ensuring the safety of people and property, and guaranteeing final customer satisfaction.

Your main responsibilities

• Works management: you plan and coordinate connections. You turn validated requests into work orders and ensure their preparation (authorizations, studies, measurements, DAOT, DICT). You monitor deadlines, site restoration, and testing.
• Front Office / Back Office Interface: you follow up on each request from validation to commissioning. You reliably inform the Front Office about the progress of the work and contribute to improving customer journeys.
• Management: you supervise, motivate, and develop teams. You set objectives for deadlines, quality, safety, and customer satisfaction.
• QSE and compliance: you ensure strict application of HSE rules, prevention plans, and quality assurance plans, and you promote a QSE culture.
• Monitoring and reporting: you prepare completion reports and monitor costs, deadlines, and volumes. You analyze indicators (deadlines, compliance, complaints) and participate in provisional and final acceptances.
• Service providers: you evaluate the performance of subcontractors, ensure they meet their commitments, and propose improvements.
   

Required profile :

Your profile

• State Engineer's degree in Hydraulic Engineering, Civil Engineering, Rural Engineering or equivalent
• More than 3 years of experience in customer connection works (water, sanitation, and/or electricity)
• Good command of customer-oriented Front Office / Back Office processes and request tracking tools
• Solid knowledge of safety rules and QSE requirements
• Know-how in planning, deadline monitoring, and reading technical connection documents
• Leadership, customer service orientation, and ability to coordinate multiple departments
• Ability to manage priorities and sensitive situations
• Rigor, integrity, ethical sense, good interpersonal skills, and clear communication