Bilingual FR/ENG Advisor in Marrakech - Marrakech
Company sector : Call Center
COMPANY :
Join TP, where every talent makes a difference
A world leader in digital services for businesses, TP (Teleperformance) is present in nearly 170 countries and supports the biggest international brands daily. Customer experience, technical support, business operations, digital solutions: our teams are at the heart of the relationship between these brands and their customers.
At TP, we believe that technology and artificial intelligence only have value with committed men and women to give them meaning. That's why we're counting on you: your skills, your languages, your energy, and your desire to learn.
Joining TP means:
- Working for world-renowned brands and evolving in an international, multicultural, and stimulating environment, where over 400 languages and dialects coexist.
- Developing your skills through regular training and direct contact with digital tools and AI that are transforming customer relations jobs.
- Building your career path within a group that values performance and initiative and offers real opportunities for advancement.
- Being part of a team that places excellence, innovation, and quality at the center of everything it does.
Do you speak one or more languages, enjoy contact with people, challenges, and continuous learning? Your place might be at TP. Discover our offers and launch your career, from home.
Job :
Join a dynamic team as a bilingual FR/ENG advisor at our site located in Marrakech. This opportunity allows you to give meaning to your talent in a stimulating environment where customer satisfaction is at the heart of every interaction.
The main goal is to ensure exemplary service quality by supporting an international clientele while developing sharp expertise in customer relations. Success in this role relies on the ability to build trust and provide personalized solutions that guarantee a memorable customer experience.
The day-to-day involves diverse tasks that encourage communication and technical advice. Key activities include:
- Welcoming and advising clients professionally.
- Precisely identifying needs to offer the most suitable solution.
- Managing the complete booking cycle, from creation to modification or cancellation.
Required profile :
An appropriate level of education is expected, supported by excellent language proficiency.
Previous experience in customer relations is valued, although comprehensive training is provided upon arrival to master the specifics of the job.
Success in this role requires a mix of interpersonal and technical skills:
- A good level of French and English, both spoken and written.
- Great ease on the phone and in customer relations.
- Effective mastery of computer tools.
- A serious, organized, and committed personality.
- A genuine desire to learn and progress within the company.
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