French-speaking Customer Advisor - Fès
Company sector : Call Center
COMPANY :
Join Cnexia and become part of a dynamic environment where innovation, skills development, and professional growth are at the heart of every journey. An ideal opportunity for ambitious individuals passionate about high technology and customer relations who want to give a new dimension to their career.
If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career achievement in a world-class multicultural environment where excellent service goes hand in hand with undoubted creativity and talent!
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job :
Your main mission will be to professionally and effectively handle customer requests, while building a lasting trusting relationship through active listening and solutions tailored to the expressed needs. You will also contribute to the company's reputation and brand image through the excellence of the service provided.
On a daily basis, your main responsibilities will be as follows:
- Welcome and handle customers by phone;
- Identify customer needs and provide personalized answers;
- Inform, guide, and advise customers on the products and services offered;
- Manage complaints with professionalism, empathy, and responsiveness;
- Ensure follow-up of customer files and guarantee reliable and accurate information reporting.
Required profile :
To succeed in this role, a high school diploma (Bac minimum) is required. Training focused on customer relations or call center jobs will be a real asset.
1 to 3 years of experience in a similar environment is desired, with a good understanding of the issues related to customer satisfaction and loyalty.
The profile we are looking for:
- Excellent command of French, both spoken and written;
- Very good listening and communication skills;
- Ability to analyze needs and provide suitable solutions;
- Dynamic, responsive, and strongly customer-oriented;
- Good command of computer tools and customer relationship platforms;
- Sense of organization, rigor, and team spirit.
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