Bilingual Senior Customer Advisor | Care & Tech Rabat - Rabat
Company sector : Call Center
COMPANY :
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job :
As a Bilingual Senior Customer Advisor | Care & Tech in Rabat, you will be responsible for handling customer requests daily, by phone, email, or chat, ensuring a high level of service quality. You will analyze needs, advise customers, resolve their technical issues, and follow up on cases until they are closed. You will contribute to the continuous improvement of processes by reporting friction points and proposing solutions. You will also support the junior members of the team by sharing best practices and participating in their skill development. This full-time position is based in person at the Cnexia site in Rabat.
Required profile :
Job Offer Description
As a Bilingual Senior Customer Advisor | Care & Tech in Rabat, you will be responsible for handling customer requests daily, by phone, email, or chat, ensuring a high level of service quality. You will analyze needs, advise customers, resolve their technical issues, and follow up on cases until they are closed. You will contribute to the continuous improvement of processes by reporting friction points and proposing solutions. You will also support the junior members of the team by sharing best practices and participating in their skill development. This full-time position is based in person at the Cnexia site in Rabat.
Required Skills and Experience
- Customer focus and satisfaction: Ability to ensure high customer satisfaction, manage customer contacts professionally, and offer appropriate and personalized customer advice.
- Communication and interpersonal skills: Excellent oral and written communication skills in French, and proficiency in a second language (often English) to interact with diverse individuals.
- Support and assistance: Proven experience in customer support, handling complex requests, resolving technical problems, and rigorous follow-up of tickets until resolution.
- Technical skills: Familiarity with digital tools, CRMs, and ticketing platforms, ability to understand technical aspects of products/services to better assist customers.
- Experience and soft skills: Significant experience in a customer advisory or service role, ideally in a contact center environment, good listening skills, stress management, team spirit, and ability to work in a structured environment with performance objectives.
Benefits
- Health insurance from day one
- Paid training and continuous support
- Real career advancement opportunities
- Modern and dynamic work environment
- Work-life balance
- Experience within a multicultural and international team
- Transportation provided depending on serviced areas
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