Customer Advisor (M/F) - Kénitra
Company sector : Banking / Finance
COMPANY :
With its universal banking model, its pan-African reach, its complementary businesses, and its strong expertise, the Attijariwafa bank group is a key player in the financial sector in Morocco and Africa.
Attijariwafa bank has, for over a century, reinvented itself by diversifying its businesses, renewing its offers, and adapting its organizations to meet its ambition of becoming the leading relationship bank.
The Attijariwafa bank Group currently supports nearly 12 million individual, professional, corporate, and institutional clients and employs 22,000 staff in 27 countries in Africa, Europe, and the Middle East.
As the leading financier of the national economy, the largest collector of savings, and the main player in electronic payments in Morocco, the Attijariwafa bank Group's various achievements reinforce its strategic choices and position it as the undisputed leader in the national banking and financial sector.
The Group is a leading banking and financial player on a regional scale and has the largest branch network in Africa with over 7417 bank branches.
Company culture :
Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.
Job :
As a Customer Advisor, your main role will be to welcome clients and manage their client portfolio.
Main activities of the position:
- Know the clients in your portfolio and participate in organizing prospecting actions within the agency,
- Advise clients and offer them products and services that can meet their needs with a quality of service in line with the Bank's requirements,
- Proactively organize your weekly activities (in-branch appointments, outbound call slots, etc.), carry out commercial actions with clients in your portfolio based on the contact plan, and systematically record interview reports with clients,
- Ensure the follow-up and proper handling of requests and complaints made by clients, while ensuring compliance with current standards, rules, and procedures,
- Handle the preparation and presentation of credit files (mortgage and consumer loans) with reasoned arguments allowing for decision-making,
- Take charge of the creation and follow-up of payment methods (bank cards and checkbooks).
Required profile :
Profile sought:
With a Master's degree from Business Schools or equivalent, you are starting your career or have first experience in sales, ideally in a financial environment.
Required skills:
- Customer relationship management,
- Sales techniques,
- Listening skills.
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