German-Speaking Customer Advisor - Technopolis Salé
Company sector : IT (Information Technology)
COMPANY :
DXC Technology is the result of a strategic partnership between Hewlett Packard Enterprise's Enterprise Services and Morocco's number 1 investor: the Caisse de Dépôt et de Gestion.
DXC Technology Global was created on April 3, 2017, following the merger of two major giants in the IT sector: HPE (Hewlett Packard Enterprise) and CSC (Computer Sciences Corporation).
This merger gave birth to one of the largest business services players in the world: DXC Technology. This new Group has a portfolio of over 5,900 clients in more than 70 countries, including Morocco.
DXC Technology was founded on strong foundations of trust and transformation, with a renewed ambition to help clients thrive through Digital change. Thus, we are recognized as a force multiplier with the main objective of bringing more value to clients, partners, and shareholders, and offering more opportunities to employees of the group.
Company culture :
DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency.
Job :
Responsibilities:
- Respond to calls and emails professionally
- Work towards achieving individual and team goals
- Participate in team meetings and debriefing sessions
- Report any issues hindering work to the Team Leader
- Ensure consistent quality
- Adhere to schedules and calendars
- Understand and respect internal procedures and processes
- Maintain a balance between quantity and quality (with the assistance of quality analysts, trainers, and team leaders)
- Understand and consider the impact of performance on service level
- Monitor inbox and queue
- Provide suggestions for improvement regarding the client's internal procedures and processes
Required profile :
With a minimum of a 2-year degree (Bac+2), you ideally have previous experience in a call center.
- Fluent in German, both written and spoken
- Good level of English
- Ability to adapt and learn procedures and tools
Benefits:
- Fixed salary + easily achievable bonus + language bonus
- Free transportation provided
- Mandatory health insurance "CNOPS" & complementary insurance "ATLANTA"
- RCAR
- Gift for Eid al-Adha / Birth / Children's schooling / Ashura (If applicable)
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