Spanish-Speaking Customer Advisor
- Salé (Technopolis)

Company :

multicultural and multinational environment. An open and team-based environment, flexible and innovative where we encourage moving from one job to another.

Company culture :

DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency.

Job :

• Answer calls and emails professionally
• Work towards achieving individual and team goals
• Participate in team meetings and debriefing sessions
• Report any issues hindering work to the Team Leader
• Ensure consistent quality
• Adhere to schedules and calendars
• Understand and follow internal procedures and processes
• Maintain a balance between quantity and quality (with assistance from quality analysts, trainers, and team leaders)
• Understand and consider the impact of performance on service level
• Monitor inbox and queue
• Provide suggestions for improvement regarding the client's internal procedures and processes

Required profile :

• Education Level:Minimum Associate's degree (Bac+2)
• Experience Level:Previous call center experience would be appreciated
• Proficiency in Spanish, both written and spoken
• Ability to adapt and learn procedures and tools

Head office address :

Desired personality traits :

Flexibility Emotional distance Extraversion Will to persuade Intuition / spontaneity Ambition