Spanish-Speaking Customer Advisor - Salé (Technopolis)

Company :

 A multicultural and multinational environment. An open and team-based environment, flexible and innovative where we encourage movement from one job to another.
 

Company culture :

DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency.

Job :

• Answers calls and emails professionally
• Works to achieve individual and team goals
• Participates in team meetings and debriefing sessions
• Reports any problems hindering their work to their Team Leader
• Ensures consistent quality
• Adheres to schedules and calendars
• Understands and respects internal procedures and processes
• Maintains a balance between quantity and quality (with the help of quality analysts, trainers, and team leaders)
• Understands and considers the impact of their performance on service level
• Monitors their inbox and queue
• Provides suggestions for improvement regarding the client's internal procedures and processes

Required profile :

• Education Level: Minimum of a 2-year college degree (Bac+2)
• Experience Level: Previous experience in a call center would be appreciated
• Proficiency in Spanish, both written and spoken
• Ability to adapt and learn procedures and tools

Head office address :

Desired personality traits :

Flexibility Emotional distance Extraversion Will to persuade Intuition / spontaneity Ambition