Bodywork Service Advisor - MEKNES
Company sector : Metallurgy / Iron and steel industry
COMPANY :
With more than 40 years of field experience, MESKI Invest is a Moroccan group with multiple businesses that has strategically chosen diversification, operating in the key sectors of the Moroccan economy:
• Riva Industrie: Steel industries
• Entreprises Belmekki: Distribution of construction materials
• Nadym: Logistics and road transport services, freight transport, and trailer truck rental
• Belmekkimmo: Real estate
• Danub: Car rental
• Ontario: Tourist transport
• Jawda Bois: Wood distribution
• New innovative businesses under development as part of the national industrial acceleration program
Creating value in several regions of the Kingdom, the Group has confirmed its role as a key player nationally thanks to human expertise and cutting-edge technologies.
Joining the Meski Invest Group means becoming part of a family-owned, visionary, and bold group that continues to undertake and invest. All its profits are reinvested in development to support this growth policy.
The Group is also committed to local economic development and sustainable development, relying on the know-how and involvement of its employees.
Our employees, numbering over 2,500, are the strength of our Group.
To offer them interesting career prospects and attract new talent, we continuously work to improve our management techniques and offer career opportunities and ongoing training, while ensuring the quality of the work environment and the establishment of professional social relations.
Company culture :
Meski Invest - Riva Industries demonstrates a highly balanced corporate culture, with collaboration as its leading dimension, fostering strong human relationships, teamwork and close leadership. This people-oriented culture is supported by a strong focus on structure and operational excellence, where processes, rigor and quality are key priorities. The company also values performance and achievement, while maintaining openness to innovation and new ideas. This balance creates a work environment that is both people-centered, demanding and growth-oriented.
Job :
Join a dynamic company in the Metallurgy / Steel industry in MEKNES as our new Bodywork Service Advisor. This is a unique opportunity to use your expertise in a stimulating environment where your role will be central to optimizing customer relations and managing service operations.
Your role will be to ensure customer satisfaction by providing excellent service, while contributing to the operational efficiency of the bodywork department. This involves being the primary point of contact for our clients, understanding their needs, and ensuring their complete satisfaction at every step of the service process.
Your tasks will include managing appointments, welcoming clients, preparing quotes and repair orders, monitoring interventions, invoicing, and handling customer complaints. You will also be responsible for the administrative management of sales and after-sales service, ensuring smooth communication between clients, the workshop, and technical teams.
- Personalized customer reception and advice
- Preparation and tracking of quotes and invoices
- Coordination of intervention schedules
- Monitoring the quality of services performed
- Management of spare parts and associated stock
- Reporting of commercial and after-sales activity
Required profile :
A Bac +2 level of education is required, ideally in Sales Administration, After-Sales Service (SAV), or in training related to automotive professions.
We are looking for someone with 3 to 10 years of experience in a similar role, preferably in automotive after-sales or in a technical customer relations role.
Your interpersonal skills are essential: active listening, organizational skills, and the ability to manage complex situations with diplomacy. Good knowledge of the automotive sector and bodywork techniques would be a major asset. Proficiency in computer tools and after-sales management software is also expected.
- Excellent communication and customer relations skills
- Rigor and organizational skills
- Ability to work under pressure and solve problems
- Knowledge of automotive products and services
- Proficiency in computer tools (Office Suite, CRM/ERP software)
If you see yourself in this description and wish to take on a new professional challenge, don't wait to apply! Send your CV to the recruiter.
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