Human Resources Advisor (disciplinary, advisory, HR dev...) - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kénitra since 2024, we are currently more than 4,500 employees.

Join us:

• It means choosing the world's leading insurance brand
• It means benefiting from a multitude of advantages well beyond market standards
• It means developing in a rewarding environment offering a diversity of professions
• It means joining a responsible group, offering a true company culture, based on the development of each person's skills

Our professions:

The expertise of our teams covers the main insurance professions:

• Contract sales
• Management of property and casualty and personal insurance contracts 
• Management of Auto and Home claims
• Settlement of Health benefits
• Activation of Assistance guarantees
• Appointment setting for our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the HR Business Partner, the HR Advisor will have the following responsibilities:

• HR Development :
- Manages the onboarding and retention process for employees in their scope
- Co-manages recruitment interviews
- Handles internal job openings: develops and publishes the ad, receives, sorts, and pre-selects CVs, schedules internal recruitment interviews, co-manages interviews & assessments
- Handles departure files: receives departure requests, manages interviews, and handles administrative coordination of departures (defines notice period, consolidates required documents...etc.)
- Monitors and coordinates the objective setting and annual performance review processes for employees in their scope
- Leads certain HR development committees within their scope
- Deploys the internal mobility process within their scope (talent pool creation, talent management...etc.)
- Executes the rollout of HR action plans within their scope (new tools, processes, systems...etc.)
• Administrative Management:
- Updates and ensures the accuracy of administrative management files for employees in their scope (headcount monitoring, movements, working hours...etc.) in compliance with current rules and procedures
• Disciplinary Management:
- Investigates disciplinary cases (qualifies offenses; defines the level of sanction up to the 3rd warning) within their scope for hierarchical decision
- Assesses the legal compliance of the disciplinary sanction process
- Conducts disciplinary sanction interviews
- Liaises with the labor inspectorate
• Social Relations Management:
- Analyzes and reports to their hierarchy elements that could weaken the social climate
- Monitors, in collaboration with the Social Relations Coordinator, the implementation of actions decided within the employee representative bodies and alerts their hierarchy about deviations and dysfunctions related to their execution

• Social Relations Management:
- Analyzes and reports to their hierarchy elements that could weaken the social climate
- Monitors, in collaboration with the Social Relations Coordinator, the implementation of actions decided within the employee representative bodies and alerts their hierarchy about deviations and dysfunctions related to their execution

• Advisory:
- Handles requests from employees in their scope regarding their careers (information requests, mobility requests): gathers, analyzes, and responds
- Gathers assistance requests from managers in their scope for handling HR cases, and coordinates their response
- Shares best practices implemented within their scope that could be globally capitalized upon
• Reporting
- Produces reports and updates HR dashboards (disciplinary, mobility, departures...etc.)
- Reports to their hierarchy and obtains approval for disciplinary sanctions exceeding their scope of authority
 

Required profile :

With a higher education degree (Bac+4), you have a minimum of 4 to 5 years of HR experience in a similar role, ideally in a customer relations center.
You have a good understanding of regulations, strong synthesis and analytical skills. Your interpersonal skills and listening ability are essential qualities to successfully carry out your missions.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Need for objectivity Need for autonomy Involvement at work