Human Resources Advisor (disciplinary, advisory, HR development...) - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kénitra since 2024 and soon in Fes, we are today more than 5000 employees.

Joining us:

Means choosing the world's leading insurance brand
Means benefiting from a multitude of advantages well beyond market standards
Means evolving in a rewarding environment offering a diversity of jobs
Means joining a responsible group, offering a true company culture, based on the development of each person's skills

Our jobs:

The expertise of our teams covers the main insurance professions:

Sales of contracts
Management of property and casualty insurance contracts and personal insurance contracts
Management of Auto and Home claims
Settlement of Health benefits
Activation of Assistance guarantees
Appointment scheduling for our General Agents
Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the HR Business Partners, the HR Advisor will have the following missions:

• HR Development:
- Manages the integration and retention process for employees in their scope
- Co-manages recruitment interviews
- Handles internal job openings: creation and publication of the advertisement, receipt, sorting, and pre-selection of CVs, scheduling of internal recruitment interviews, co-management of interviews & assessments
- Handles departure files: receipt of departure requests, management of interviews, and administrative coordination of departures (definition of notice period, consolidation of required documents... )
- Monitors and coordinates the objective setting and annual performance appraisal processes for employees in their scope
- Manages certain HR development committees within their scope
- Implements the internal mobility process within their scope (talent pool creation, talent management... )
- Executes the deployment of HR action plans within their scope (new tools, processes, systems... )
• Administrative Management:
- Populates and ensures the accuracy of administrative management files for employees in their scope (headcount monitoring, movements, working hours...) in accordance with current rules and procedures
• Disciplinary Management:
- Investigates disciplinary cases (classification of offenses; definition of the corresponding sanction level up to the 3rd warning) within their scope for decision by their hierarchy
- Assesses the legal compliance of the disciplinary sanction process
- Manages disciplinary sanction interviews
- Liaes with the labor inspectorate
• Social Relations Management:
- Analyzes and reports to their hierarchy elements that could destabilize the social climate
- Monitors, in collaboration with the Social Relations Coordinator, the implementation of actions decided within the Social and Economic Committees (CSE) and alerts their hierarchy on deviations and dysfunctions related to their implementation

• Social Relations Management:
- Analyzes and reports to their hierarchy elements that could destabilize the social climate
- Monitors, in collaboration with the Social Relations Coordinator, the implementation of actions decided within the Social and Economic Committees (CSE) and alerts their hierarchy on deviations and dysfunctions related to their implementation

• Advice:
- Handles requests from employees in their scope regarding their careers (information requests, mobility requests): collection, analysis, and response
- Gathers assistance requests from managers in their scope in handling HR files, and coordinates their response
- Shares best practices implemented in their scope that can be globally capitalized upon
• Reporting
- Prepares reports and populates HR dashboards (disciplinary, mobility, departures...)
- Reports to their hierarchy and obtains validation for disciplinary sanctions exceeding their scope of responsibility
 

Required profile :

With a higher education degree (Bac+4), you have a minimum of 4 to 5 years of HR experience in a similar role, ideally in a customer relations center.
You have a good understanding of regulations, strong synthesis and analytical skills. Your interpersonal skills and listening ability are essential qualities for successfully carrying out your missions.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Need for objectivity Need for autonomy Involvement at work