Human Resources Advisor (disciplinary, advisory, HR development...) - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Located in Rabat since May 2004 and in Kénitra since 2024, and soon in Fes, we are today more than 5000 employees.

Joining us:

Means choosing the world's leading insurance brand
Means benefiting from a multitude of advantages well beyond market standards
Means growing in a rewarding environment offering a diversity of jobs
Means joining a responsible group, offering a true corporate culture, based on the development of each person's skills

Our jobs:

The expertise of our teams covers the main insurance professions:

Sales of contracts
Management of property and casualty and personal insurance contracts
Management of Auto and Home claims
Settlement of Health benefits
Handling of Assistance guarantees
Appointment setting for our General Agents
Management of Savings contracts

Company culture :

Our corporate culture is built on a strong belief: sustainable performance is driven above all by the commitment of the women and men who make up our company. We foster an environment based on trust, teamwork, responsibility and innovation, while placing people at the heart of everything we do. Guided by the values of the AXA Group, we encourage talent diversity, continuous skills development and a culture of engagement that enables everyone to grow, take initiative and make a positive impact every day.

Job :

Reporting to the HR Business Partners, the HR Advisor will have the following missions:

• HR Development:
- Manages the onboarding and retention process for employees in their scope
- Co-manages recruitment interviews
- Handles internal job openings: drafting and publishing the announcement, receiving, sorting, and pre-selecting CVs, scheduling internal recruitment interviews, co-managing interviews & assessment
- Handles departure files: receiving departure requests, conducting interviews, and administrative coordination of departures (defining notice periods, consolidating required documents...)
- Monitors and coordinates the processes for setting objectives and annual performance reviews for employees in their scope
- Manages certain HR development committees within their scope
- Deploys the internal mobility process within their scope (talent pool creation, talent management...)
- Executes the rollout of HR action plans within their scope (new tools, processes, systems...)
• Administrative Management:
- Updates and ensures the accuracy of administrative management files for employees in their scope (headcount monitoring, movements, working hours...) in accordance with current rules and procedures
• Disciplinary Management:
- Investigates disciplinary cases (qualification of offenses; defining the level of sanction up to the 3rd warning) within their scope for decision by their hierarchy
- Assesses the legal compliance of the disciplinary sanction process
- Conducts disciplinary sanction interviews
- Manages relations with the labor inspectorate
• Social Relations Management:
- Analyzes and reports to their hierarchy elements that could destabilize the social climate
- Monitors, in collaboration with the Social Relations Coordinator, the deployment of actions decided within the Employee Representative Institutions (IRP) and alerts their hierarchy about deviations and dysfunctions related to their implementation

• Social Relations Management:
- Analyzes and reports to their hierarchy elements that could destabilize the social climate
- Monitors, in collaboration with the Social Relations Coordinator, the deployment of actions decided within the Employee Representative Institutions (IRP) and alerts their hierarchy about deviations and dysfunctions related to their implementation

• Advice:
- Handles requests from employees in their scope regarding their careers (information requests, mobility requests): gathering, analysis, and response
- Gathers assistance requests from managers in their scope for handling HR files, and coordinates their response
- Shares best practices implemented within their scope that could be globally capitalized on
• Reporting
- Prepares reports and updates HR dashboards (disciplinary, mobility, departures...)
- Reports to their hierarchy and obtains approval for disciplinary sanctions exceeding their scope of responsibility
 

Required profile :

With a higher education degree (Bac+4), you have at least 4 to 5 years of HR experience in a similar role, ideally in a customer relations center.
You have a good knowledge of regulations, good synthesis and analytical skills, and your interpersonal skills and listening ability are essential qualities to successfully carry out your missions.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Need for objectivity Need for autonomy Involvement at work