Customer Relations Advisor (M/F) - Temporary Contract
- Casablanca
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
The Centrale Automobile Chérifienne (CAC) is the exclusive importer in Morocco of the brands Volkswagen, Volkswagen Commercial Vehicles, Audi, Skoda, Porsche, Bentley, Seat, and Cupra, each having developed a real identity that makes them unique in their market segment.
With strong development potential in Morocco and internationally, the brands rely on expert services and shared skills to increase their performance and support their growth.
CAC's Human Resources policy is based on 4 main pillars for its employees:
- Develop their expertise through support, skill improvement, and responsibility;
- Encourage the career progression of employees who share the same passions and values and who have built a true company culture that promotes customer satisfaction (internal/external), teamwork, and expertise;
- Foster loyalty through motivation and recognition;
- Value their performance by setting clear, precise, and achievable goals.
Come and participate in the development of leading and prestigious brands in Morocco, within a dynamic and innovative company !!
Company culture :
CAC (Centrale Automobile Chérifienne) is characterized by a strong collaborative culture, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a competitive dimension, focused on performance, ambition and customer satisfaction. It is also supported by a structured organizational culture, ensuring rigor, efficiency and process reliability, while a more moderate innovative component fosters adaptability and continuous improvement.
Job :
As a Customer Relations Advisor, your main mission is to handle customer requests for the automotive brands by phone, both for outgoing and incoming calls.
Required profile :
- Bac+2/3 (Associate's or Bachelor's degree) with very good communication skills and fluent French.
- Good listening skills, commitment, and problem-solving abilities.
- Previous successful experience in a call center would be a plus.
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