Mechanical Service Advisor - Casablanca
Order Management / Customer Care - Secteur Automotive / Motorcycles / Cycles
- Junior (1 to 3 years)
- 5 job(s) in Casablanca and region - Morocco
- Associate (AA, AS) Minimum - Associate degree - Two-year University Degree
Will to persuade Rationalism Involvement at work Improvisation
- Permanent contract
- Teleworking : No
Company :
M-Automotiv is one of the leading car distribution groups in Morocco, operating in a dynamic multi-brand environment that covers both the sale of vehicles (Renault, Dacia, EXEED, KGM, Soueast, JAC Motors) and related services through M-Service and M-Occaz.
With nearly 900 employees and strong growth ambitions, the group continues its development by integrating new talents and aiming for 500 additional hires in the short term. Driven by an entrepreneurial, agile, and forward-looking culture, M-Automotiv offers a stimulating work environment where autonomy, responsibility, and rapid advancement are encouraged.
Employees work in a collaborative setting based on closeness, trust, and listening, with real development opportunities in a sector undergoing transformation.
Joining M-Automotiv, means joining a company in motion, where people, innovation, and performance move forward together.
Company culture :
Job :
Main responsibilities:
Welcome customers and identify their needs regarding the maintenance or repair of their vehicle.
Perform preliminary diagnostics of requests and direct vehicles to the technical teams.
Prepare repair orders and corresponding estimates.
Ensure coordination between customers, the workshop, and the spare parts department.
Monitor the progress of work and inform customers about the status of repairs.
Ensure vehicles are delivered on time.
Return vehicles to customers by explaining the work done and the related invoices.
Handle customer complaints and propose suitable solutions.
Contribute to achieving turnover, customer satisfaction, and service quality objectives.
Ensure compliance with the manufacturer's and company's procedures and standards.
Required profile :
Profile sought:
Bac+2/3 training in automotive maintenance, mechanics, or a similar field.
Experience desired in a similar role within an automotive workshop.
Good knowledge of automotive mechanics.
Excellent interpersonal skills and customer service mindset.
Proficiency in computer and workshop management tools.
Organization, rigor, and teamwork spirit.
Head office address :
44,44, Avenue Khalid Ibnou Al oualid – Ain Sebaâ 2628 Casablanca
Desired personality traits :
Will to persuade Rationalism Involvement at work Improvisation
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