Bilingual Customer Service Advisor - Canadian Market - Rabat

Company :

Marketing Call Center20 years of expertise dedicated to exceptional customer relations.Fully based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multi-channel management for two decades. As a leading player, we manage high-value customer management systems daily for major brands from Morocco, Europe, North America, and Asia.Supported by the involvement of over 700 experienced talents, our company delivers customized services for demanding markets in Europe, North America, and Asia. Our promise: combine performance, accuracy, and personalization in every customer interaction.True to our Moroccan roots, we place human capital and operational excellence at the heart of our strategy. Our teams work in a structured, dynamic, and meaningful professional environment that fosters engagement, innovation, and growth.Joining Marketing Call Center means being part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards globally.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

Ready to become the voice of our company and create memorable experiences for our customers? If you have a passion for service and a desire to take on new challenges, here's what awaits you in our team:- Handle customer requests by phone and provide personalized support.- Identify customer needs and provide suitable solutions.- Resolve requests and complaints in accordance with procedures.- Ensure service quality meets project standards.- Effectively follow up on cases and contribute to customer satisfaction and loyalty.

Required profile :

Previous experience in a call center or with a Canadian project is desired.Excellent command of French and English, both spoken and written.Very good communication and listening skills.Customer service orientation, empathy, and solution-focused mindset.Dynamic, rigorous, and team-oriented.Comfortable with computer tools and digital work environments.

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work