HR Procedures Consultant (Fixed-Term Contract) - Rabat
Company sector : Insurance / Brokerage
COMPANY :
AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland
Present in Rabat since May 2004 and in Kenitra since 2024, we are today more than 4,500 employees.
Joining us:
- Means choosing the world's leading insurance brand
- Means benefiting from a multitude of advantages well beyond market standards
- Means evolving in a rewarding environment offering a variety of jobs
- Means joining a responsible group, offering a true company culture, based on the development of each person's skills
Our professions:
The know-how of our teams covers the main insurance professions:
- Sales of contracts
- Management of non-life and personal insurance contracts
- Management of Auto and Home claims
- Settlement of Health benefits
- Activation of Assistance guarantees
- Appointment scheduling for our General Agents
- Management of Savings contracts
Company culture :
Our corporate culture is built on a strong belief: sustainable performance is driven above all by the commitment of the women and men who make up our company. We foster an environment based on trust, teamwork, responsibility and innovation, while placing people at the heart of everything we do. Guided by the values of the AXA Group, we encourage talent diversity, continuous skills development and a culture of engagement that enables everyone to grow, take initiative and make a positive impact every day.
Job :
Reporting to the HR department, you will be involved in formalizing and optimizing HR processes, particularly through:
- Writing, structuring, and updating HR procedures
- Process mapping and designing clear and educational flowcharts
- Preparing presentation materials and leading PowerPoint presentations for stakeholders
Required profile :
Master's degree (BAC+5) in Human Resources, Management, Quality, or equivalent
- Experience in a similar role is a plus (procedures, organization, HR quality)
- Good command of PowerPoint (structuring, summarizing, presentation skills)
- Comfortable with writing, process analysis, and diagramming (flowcharts)
- Excellent interpersonal skills and ease in communication
- Organized, rigorous, and focused on continuous improvement
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