Consultant KPI - Reporting Customer Survey - Rabat

Company :

ALTEN MAROC, a branch of the world leader in engineering and technology consulting founded in 2008 and present in Fez, Rabat, Tetouan, and Casablanca, currently has over 2200 employees and aims for a center of excellence with 3300 ALTEN employees by the end of 2027. It is now a strategic player in supporting the professional development of engineers.

Our mission: to meet the technological ambitions of our clients - major international contractors - in the automotive, railway, R&D and IT, telecommunications, and media sectors.

Joining ALTEN Morocco means joining an ecosystem of excellence and benefiting from:

• A personalized and evolving career path

• An ambitious skills development policy

• A stimulating, collaborative, and meaningful work environment

Discover the testimony of Hajar Bououd, HR Director and Communications at ALTEN Maroc in Challenge Maroc magazine by clicking here:  https://bit.ly/3QMntIc

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

Job :

Within the Survey Management & Reporting team, you will be responsible for:

Extracting, analyzing, and preparing data from platforms to evaluate Product Quality Issues (PRS) by model, fuel type, and transmission.

Creating and updating dashboards (PowerBI, Excel) to track the status of analyses by team and by survey.

Organizing and leading meetings with PRS functions (PCAL, PTD, PHES, etc.) to:

• Validate action plans and next steps (e.g., monitoring CQM/SLQM actions).
• Produce minutes of meetings (MoM) with action points and agenda.

Producing monthly reports (PowerPoint, Excel) for the Monthly PRSQ Review, including:

• PPH (Problems Per Hour) values by model and engine type.
• Key trends and deviations from targets.
• Recommendations for achieving objectives.

Collaborating with third parties to define requirements and analyze survey results by model and engine type.

Required profile :

• Master's degree (Bac + 5) in Industrial Engineering
• Advanced proficiency in Excel and Business Intelligence tools (Power BI)
• Excellent analytical and problem-solving skills
• Good professional demeanor and interpersonal skills
• Excellent communication skills in French and English
• Strong ability in coordination and interface management
• Results-oriented and focused on achieving goals
• Flexibility and adaptability in dynamic environments
• Rigor and attention to detail
• Team spirit and effective cross-functional collaboration

Head office address :

Desired personality traits :

Need for objectivity Tenacity Organization Rationalism Respect of the rules