Senior Salesforce Sales & Service Cloud Consultant - Casablanca

Company :

Capgemini is a global, responsible, and multicultural leader, bringing together 325,000 people in over 50 countries. A strategic partner for companies in transforming their business by leveraging the full power of technology, the Group is guided daily by its purpose: to unleash human energy through technology for an inclusive and sustainable future.

With 55 years of experience and great expertise in various business sectors, Capgemini is recognized by its clients for meeting all their needs, from strategy and design to operations management, by taking advantage of innovations in the ever-evolving fields of cloud, data, Artificial Intelligence, connectivity, software, digital engineering, and platforms. The Group generated revenue of 18 billion euros in 2021.

Some reasons to join us:

• Quality of Work Life: Possibility of remote work in Morocco and internationally, and autonomy in organizing your daily life, hybrid missions according to your preferences.
• Continuous Learning: access to training and certifications dedicated to your technology, personalized support, and a structured integration program.
• Varied and High-Impact Projects: work with major accounts in diverse sectors with stimulating business and technological challenges.
• Expertise Ecosystem: be part of a community of software engineering experts and develop your network with clients and executives.

Our commitments and priorities:

The Capgemini group promotes an inclusive culture in a multicultural and disability-friendly environment. By joining us, you become part of a team that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and is committed to reducing its environmental impact across all its sites and with its clients.
   

Company culture :

Capgemini is characterized by a predominantly collaborative culture, placing people, trust and teamwork at the core of its practices. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This culture is reinforced by a strong organizational dimension, ensuring process rigor, reliability and operational efficiency. It is complemented by a competitive component focused on performance and customer satisfaction, while a more moderate innovation dimension supports the continuous evolution of services and expertise.

Job :

Join a dynamic company in the IT sector in the heart of Casablanca. As a Senior Salesforce Sales & Service Cloud Consultant, your mission will be to support our clients in transforming their customer experience through innovative solutions.

Actively contribute to the success of our clients' projects by providing in-depth expertise on the Salesforce Sales Cloud and Service Cloud platforms. Aim for excellence in designing and implementing high-performing solutions, while ensuring customer satisfaction and developing lasting trusting relationships.

Your key responsibilities will include:

• Analyzing clients' business needs and translating them into functional and technical specifications.
• Configuring and customizing Salesforce Sales Cloud and Service Cloud environments.
• Designing and implementing complex workflows, automations, and integrations.
• Training and supporting end-users and internal teams.
• Providing technical support and strategic advice to optimize platform usage.
• Keeping up with technological advancements in the Salesforce ecosystem.

Required profile :

You hold a degree of Master's level (Bac +5) or higher, ideally in Computer Science or Electronics.

Professional experience of 5 to 10 years is required, with demonstrated expertise in Salesforce, specifically on the Sales and Service clouds.

To excel in this role, the following skills are sought:

• In-depth mastery of the Salesforce Sales Cloud and Service Cloud platform.
• Excellent analytical, design, and problem-solving skills.
• Ability to manage complex projects and interact with various stakeholders.
• Strong communication and presentation skills.
• Knowledge of project management methodologies (Agile preferred).
• Salesforce certifications (Administrator, Consultant) would be a plus.

If you see yourself in this description and wish to take on new, stimulating challenges, don't wait! Apply now using the "Send my CV to the recruiter" button below.

Head office address :

Desired personality traits :

Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition