Senior ServiceNow HRSD Consultant - Casablanca

Company :

Capgemini is a global, responsible, and multicultural leader, with 325,000 people in over 50 countries. A strategic partner for companies transforming their business by leveraging the full power of technology, the Group is guided daily by its purpose: to unleash human energy through technology for an inclusive and sustainable future.

With 55 years of experience and great expertise in various business sectors, Capgemini is recognized by its clients for meeting all their needs, from strategy and design to operations management, by taking advantage of innovations in the ever-evolving fields of cloud, data, Artificial Intelligence, connectivity, software, digital engineering, and platforms. The Group achieved a revenue of 18 billion euros in 2021.

Some reasons to join us:

• Quality of work life: Possibility of remote work in Morocco and internationally, and autonomy in organizing your daily life, hybrid assignments according to your preferences.
• Continuous learning: access to training and certifications dedicated to your technology, personalized support, and a structured integration program.
• Varied and high-impact projects: work with large clients in diverse sectors with challenging business and technological issues.
• Expertise ecosystem: be part of a community of software engineering experts and develop your network with clients and managers.

Our commitments and priorities:

The Capgemini group encourages an inclusive culture in a multicultural and disability-friendly environment. By joining us, you will become part of a team that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and is committed to reducing its environmental impact across all its sites and with its clients.
   

Company culture :

Capgemini is characterized by a predominantly collaborative culture, placing people, trust and teamwork at the core of its practices. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This culture is reinforced by a strong organizational dimension, ensuring process rigor, reliability and operational efficiency. It is complemented by a competitive component focused on performance and customer satisfaction, while a more moderate innovation dimension supports the continuous evolution of services and expertise.

Job :

• Collect and analyze business needs related to HR processes.
• Design and implement solutions on the ServiceNow HRSD (Human Resources Service Delivery) module.
• Configure and customize HRSD functionalities (HR Case Management, Employee Center, Knowledge Base, etc.)
• Write functional specifications and support technical teams.
• Participate in testing, acceptance, and go-live phases.
• Support users in change management and training.
• Provide functional support and continuous improvement of implemented solutions.
• Ensure compliance with ServiceNow best practices and quality standards.
• Contribute to HR digital transformation projects.

Required profile :

• Holder of a Master's degree (Bac+5) in computer science, information systems, or equivalent.
• Has 5 to 10 years of experience in implementing ServiceNow solutions.
• Has proven expertise in the HRSD (Human Resources Service Delivery) module.
• Mastery of HR processes and their digitalization via ServiceNow.
• Experienced in facilitating business workshops, gathering requirements, and writing functional specifications.
• Good knowledge of HR Case Management, Employee Center, Knowledge Management functionalities, and ServiceNow workflows.
• Able to interact with business and technical stakeholders in complex environments.
• CSA and/or CIS-HRSD certifications are highly appreciated.
• Autonomous, rigorous, with excellent communication skills and strong analytical skills.

Head office address :

Desired personality traits :

Search for new things / novelty Ambition Need for reflection Need for autonomy Involvement at work