Senior ServiceNow HRSD Consultant - Casablanca
Company sector : IT (Information Technology)
COMPANY :
Capgemini is a global, responsible, and multicultural leader, bringing together 325,000 people in over 50 countries. A strategic partner for companies in transforming their businesses by leveraging the full power of technology, the Group is guided daily by its purpose: to unleash human energy through technology for an inclusive and sustainable future.
With 55 years of experience and strong expertise in various business sectors, Capgemini is recognized by its clients for meeting all their needs, from strategy and design to operations management, by leveraging innovations in the ever-evolving fields of cloud, data, Artificial Intelligence, connectivity, software, digital engineering, and platforms. The Group achieved a turnover of 18 billion euros in 2021.
Some reasons to join us:
• Quality of work life: Possibility of remote work in Morocco and internationally, and autonomy in organizing your daily life, hybrid missions according to your preferences.
• Continuous learning: access to training and certifications dedicated to your technology, personalized support, and a structured integration path.
• Varied and high-impact projects: work with major clients in diverse sectors with stimulating business and technological challenges.
• Expertise ecosystem: be part of a community of software engineering experts and develop your network with clients and leaders.
Our commitments and priorities:
The Capgemini group encourages an inclusive culture in a multicultural and disability-friendly environment. By joining us, you will integrate a collective that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and mobilizes to reduce its environmental impact across all its sites and with its clients.
Company culture :
Capgemini is characterized by a predominantly collaborative culture, placing people, trust and teamwork at the core of its practices. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This culture is reinforced by a strong organizational dimension, ensuring process rigor, reliability and operational efficiency. It is complemented by a competitive component focused on performance and customer satisfaction, while a more moderate innovation dimension supports the continuous evolution of services and expertise.
Job :
Company culture:
Capgemini is distinguished by a culture largely focused on cooperation, placing people, trust, and teamwork at the heart of its practices. Proximity management encourages support, empowerment, and skills development in a supportive environment. This culture is supported by a strong organizational dimension, ensuring process rigor, reliability, and operational efficiency. It is complemented by a competitive component, focused on performance and customer satisfaction, while innovation, more measured, supports the continuous evolution of offers and expertise.
Position:
- Gather and analyze business needs related to HR processes.
- Design and implement solutions on the ServiceNow HRSD (Human Resources Service Delivery) module.
- Configure and customize HRSD functionalities (HR Case Management, Employee Center, Knowledge Base, etc.)
- Write functional specifications and support technical teams.
- Participate in testing, acceptance, and go-live phases.
- Support users in change management and training.
- Ensure functional support and continuous improvement of implemented solutions.
- Guarantee adherence to ServiceNow best practices and quality standards.
- Contribute to HR digital transformation projects.
Required profile :
- Holder of a Bac+5 degree (Master's level) in IT, information systems, or equivalent.
- 5 to 10 years of experience in implementing ServiceNow solutions.
- Proven expertise in the HRSD (Human Resources Service Delivery) module.
- Proficient in HR processes and their digitalization via ServiceNow.
- Experienced in facilitating business workshops, gathering needs, and writing functional specifications.
- Good knowledge of HR Case Management, Employee Center, Knowledge Management functionalities, and ServiceNow workflows.
- Able to interact with business and technical stakeholders in complex environments.
- CSA and/or CIS-HRSD certifications are highly appreciated.
- Autonomous, rigorous, with excellent communication skills and a strong analytical mindset.
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