Customer advisors for the launch of a new project at our Yaacoub El Mansour site. - Casablanca

Company :

Sitel Group is officially becoming Foundever™.

Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.

Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX. 

Discover the testimony of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job :

Foundever is hiring for its site in Yaacoub El Mansour for customer advisors receiving calls:

Join a new, fast-growing business, a new professional opportunity.
Are you interested? Apply now!

Your main tasks will be:

• Listen to and diagnose customer needs to provide them with a suitable solution
• Apply defined processes and master the use of tools
• Report any information that helps identify a problem or improve a procedure
• Contribute to the smooth running of the service.

Required profile :

• Educated to Baccalaureate level or higher
• You have an excellent level of French (spoken and written)
• A good sense of listening and service
• You have good argumentation skills
• Your temperament and interpersonal skills make it easy for you to connect with others
• Sales and interpersonal skills in customer management,
• Desirable knowledge of the Banking sector,
• Ability to manage difficult situations and customers,

Social benefits and more:

• Attractive salary (fixed + uncapped bonuses)
• CDI contract from the first day of training
• Training fully paid,
• Confirmed salary upon hiring
• Senior salary ( + 5 years of experience )
• Welcome bonus subject to conditions (Attendance and Performance)
• IOBSP certification
• Attractive social benefits (Health Insurance, Social Club...),

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Rationalism Tenacity Need for action Involvement at work Organization