Digital Support Officer - Benguerir
Company sector : Education / Training
COMPANY :
Mohammed VI Polytechnic University is an institution dedicated to research and innovation in Africa and aims to position itself among world-renowned universities in its fields The University is engaged in economic and human development and puts research and innovation at the forefront of African development. A mechanism that enables it to consolidate Moroccos frontline position in these fields, in a unique partnership-based approach and boosting skills training relevant for the future of Africa. Located in the municipality of Benguerir, in the very heart of the Green City, Mohammed VI Polytechnic University aspires to leave its mark nationally, continentally, and globally.
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Company culture :
UM6P – Mohammed VI Polytechnic University operates within a strongly innovation-driven culture, where creativity, experimentation and intellectual boldness are key foundations. The university promotes initiative, openness and autonomy in a stimulating environment focused on research, entrepreneurship and impact. This innovative mindset is reinforced by a solid cooperative dimension, fostering collaboration, knowledge sharing and human development. A clear focus on performance and excellence further supports this culture, while formal processes remain lighter to maintain agility and flexibility.
Job :
General Mission:
Under the direction of TechniX, the Digital Support Officer is responsible for ensuring the smooth operation, maintenance, and support of digital tools and services (LMS platforms, software, IT equipment) to ensure an optimal user experience. They assist teams in using digital technologies, manage technical incidents, and follow up on requests related to equipment and software.
Missions & Responsibilities:
- Administer LMS platforms and other digital tools (account creation, rights assignment, course management).
- Assist users (staff, trainers, students) in using digital tools (Moodle, Dendreo).
- Diagnose and resolve first-level technical incidents.
- Coordinate with external service providers and the IT department for technical interventions or upgrades.
- Track interventions and manage IT-related incidents.
- Perform inventory and monitoring of IT equipment.
- Centralize needs for equipment and software.
- Participate in writing specifications and tracking orders.
- Manage license and contract renewals.
- Write and update documentation, user guides, and FAQs.
Required profile :
PROFILE REQUIRED:
Education and Experience:
- Associate's degree / Bachelor's degree in IT or equivalent.
- Experience in a similar field would be a plus.
Required Skills:
- Knowledge in administering digital environments and LMS platforms (e.g., Moodle, Dendreo).
- Basic knowledge of systems and networks (basic configurations, user management).
- Ability to diagnose and resolve technical incidents (hardware and software).
- Knowledge of IT security principles (updates, antivirus, backups).
- Database management: manipulation, backup, restore, basic SQL queries.
- Basic programming knowledge: scripting (e.g., Python, Bash, PowerShell) for task automation or tool customization.
- Clear writing of documentation, tutorials, and technical reports.
- IT asset management (hardware and software).
- Ability to manage purchase requests, track orders, and manage licenses.
Soft Skills:
- Autonomy, rigor, and organizational skills.
- Good listening and communication skills with diverse audiences.
- Team spirit, technological curiosity, and service orientation.
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