Restaurant Manager M/F - Marrakech

Company :

At McDonald's Morocco, our success is based above all on the women and men who make our restaurants run every day.

For over 33 years, we have been building a 100% Moroccan adventure driven by the commitment of over 5600 employees across 25 cities and 86 restaurants throughout the Kingdom.

McDonald's Morocco contributes to talent development and the creation of professional opportunities. Every day, our teams live a human adventure based on excellence, training, and professional growth.

We believe that everyone has the potential to grow, learn, and succeed.

Whether you are looking for your first professional experience, an opportunity for advancement, or a stimulating work environment, we offer you the means to develop your skills and build your career path.

Company culture :

McDonald’s Morocco is built on a cooperative culture that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a strong performance-driven mindset, focused on results and customer satisfaction. It operates within a well-structured organizational framework that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.

Job :

Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (customer satisfaction, turnover, sales, team development, etc.). As an ambassador of the brand, serving our customers in line with the brand's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them on their choices.

Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility task that may be necessary for the smooth running of the restaurant.
Always maintaining a neat and professional appearance, and a behavior consistent with the brand's image, the Restaurant Manager constantly works to convey a positive employer image. They manage all the following areas within the profit center for which they are responsible:

- Profit Center Management:

• Monitors and controls the restaurant's activity using the management and analysis tools available;
• Implements the brand's strategic orientations within the restaurant (full restaurant, online ordering, table service, etc.);
• Anticipates risks (technical, financial, legal, contractual, customer-related, etc.) and implements preventive and evolving actions to manage them.
• Reports to their superiors.
• Analyzes the restaurant's results in all areas.

- Customer Service;

- Safety:

• Food safety;
• Safety of property and people.

- Management of restaurant resources and staff.

National mobility is to be expected depending on the needs of the position and the activity.

Required profile :

Education:

• Bac +3/5 training desired in management, hospitality, catering, or commerce.

Experience:

• Minimum 5 years of experience in catering/hospitality or large retail;
• Successful experience in managing a profit center and leading a team.

Essential Skills:

• Proficiency in the Office suite and good project management skills;
• Customer service orientation (internal and external clients);
• Good public speaking and presentation skills with transparent oral and written communication;
• Management: constantly demonstrates symmetry of attention in their management while showing leadership, discernment, conviction, influence, determination, persuasion, optimism, recognition, encouragement, responsibility, and commitment to achieve results;
• Synthesizing and analytical skills;
• Creative, innovative, and drives change: identifies and communicates opportunities for improvement in processes or ways of working, knows how to get their team to buy into change;
• Teaching skills and ability to transfer knowledge and develop the skills of employees under their responsibility to motivate them and encourage them to progress professionally;
• Delegates work to their teams consistently and supports them;
• Allows for initiative from collaborators and encourages them while respecting established rules;
• Neat and professional appearance.

Desirable Skill:

• Good knowledge of digital technologies.

Behavioral Competencies:

• Courteous, cooperative, calm, thoughtful, balanced, available, and smiling, they have a high sense of confidentiality and know how to show patience and objectivity;
• Rigorous and organized: they have a sense of priorities, identify the resources needed to carry out the work and achieve the restaurant's results;
• Teamwork spirit: organizes, defines, and communicates priorities;
• Ease and relational qualities,

Languages:

• French / English desirable

All other things being equal, this position is open to people with disabilities.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Flexibility Involvement at work Organization