Restaurant Manager H/F - Oujda

Company :

At McDonald's Morocco, our success is built above all on the men and women who bring our restaurants to life every day.

For over 33 years, we have been building a 100% Moroccan adventure driven by the commitment of over 5600 employees across 25 cities and 86 restaurants throughout the Kingdom.

McDonald's Morocco contributes to talent development and the creation of professional opportunities. Every day, our teams bring to life a human adventure based on excellence, training, and professional growth.

We believe that everyone has the potential to grow, learn, and succeed.

Whether you are looking for your first professional experience, an opportunity for advancement, or a stimulating work environment, we offer you the means to develop your skills and build your career path.

Company culture :

McDonald’s Morocco is built on a cooperative culture that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a strong performance-driven mindset, focused on results and customer satisfaction. It operates within a well-structured organizational framework that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.

Job :

Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (quality, service, availability, turnover, sales, team development, etc.). As an ambassador of the brand, serving our customers while respecting the company's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.

Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility task that may be necessary for the smooth running of the restaurant.
Always presenting a neat and professional appearance, and behaving in line with the company's image, the Restaurant Manager constantly ensures they convey a positive employer image. They manage all the following areas within the profit center they are responsible for:

- Profit Center Management:

• Manages and monitors restaurant activity using the management and analysis tools available;
• Implements the company's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);
• Anticipates risks (technical, financial, legal, contractual, customer-related, etc.) and implements preventive and adaptive actions to manage them.
• Reports to their management.
• Analyzes the restaurant's results in all areas.

- Customer Service;

- Safety:

• Food safety;
• Safety of property and people.

- Management of restaurant resources and personnel.

National mobility may be required depending on the needs of the position and the business.

Required profile :

Education:

• Bachelor's or Master's degree (Bac +3/5) desired in management, hotel management, restaurant management, or business.

Experience:

• Minimum of 5 years of experience in the restaurant/hotel industry or in large-scale retail;
• Proven experience in managing a profit center and leading a team.

Essential Skills:

• Proficiency in the Microsoft Office suite and good project management skills;
• Customer service orientation (internal and external customers);
• Good communication skills, both oral and written, with clear and transparent communication;
• Management: consistently demonstrates symmetrical attention in their management while showing leadership, discernment, conviction, influence, determination, persuasion, optimism, recognition, encouragement, responsibility, and commitment to achieve results;
• Synthesis and analytical skills;
• Creative, innovates and drives change: identifies and communicates opportunities for improvement in processes or ways of working, knows how to get their team to embrace change;
• Teaching skills and ability to transfer knowledge and develop the skills of employees under their responsibility to motivate them and encourage them to progress professionally;
• Delegates work to their teams in a consistent manner and provides support;
• Allows for initiative from collaborators and encourages them while respecting established rules;
• Neat and professional appearance.

Desirable Skills:

• Good knowledge of digital tools.

Behavioral Skills:

• Courteous, cooperative, calm, thoughtful, balanced, available, and smiling, with a high sense of confidentiality and the ability to show patience and objectivity;
• Rigorous and organized: has a sense of priorities, identifies the resources needed to carry out the work and achieve the restaurant's results;
• Teamwork skills: organizes, defines, and communicates priorities;
• Ease and relational skills,

Languages:

• French / English desirable

All other things being equal, this position is open to people with disabilities.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Flexibility Involvement at work Organization