Restaurant Manager M/F - Rabat

Company :

Chez McDonald's Maroc, notre réussite repose avant tout sur les femmes et les hommes qui font vivre nos restaurants au quotidien.

Depuis plus de 33 ans, nous construisons une aventure 100 % marocaine portée par l'engagement de plus de 5600 collaborateurs à travers 25 villes et 86 restaurants dans tout le Royaume.

McDonald's Maroc contribue au développement des talents et à la création d'opportunités professionnelles, chaque jour, nos équipes font vivre une aventure humaine fondée sur l'excellence, la formation et l'évolution professionnelle.

Nous croyons que chacun a le potentiel de grandir, d'apprendre et de réussir.

Que vous recherchiez une première expérience professionnelle, une opportunité d'évolution ou un environnement de travail stimulant, nous vous offrons les moyens de développer vos compétences et de construire votre parcours.

Company culture :

McDonald’s Morocco is built on a cooperative culture that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a strong performance-driven mindset, focused on results and customer satisfaction. It operates within a well-structured organizational framework that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.

Job :

Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (Quality, Service, Cleanliness, Sales, Team Development, etc.). As an ambassador of the brand, serving our customers in line with the Brand's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.

Under the responsibility of the Regional Supervisor, the Manager may be required to carry out any other operational versatility tasks that may be necessary for the smooth running of the restaurant.
Always adopting a neat and professional appearance, and behavior consistent with the brand image, the Restaurant Manager ensures at all times that a positive employer image is conveyed. They manage all the following areas within the profit center they are responsible for:

- Profit center management:

• Pilots and controls the restaurant's activity using the management and analysis tools available;
• Implements the brand's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);
• Anticipates risks (technical, financial, legal, contractual, customer-related, etc.) and implements preventive and evolving actions to manage them.
• Reports to their superiors.
• Analyzes the restaurant's results in all areas.

- Customer service;

- Safety:

• Food safety;
• Safety of property and people.

- Management of restaurant resources and personnel.

National mobility is to be expected depending on the needs of the position and the activity.

Required profile :

Education:

• Bac +3/5 training desired in management, hotel, restaurant, or business.

Experience:

• Minimum 5 years of experience in the restaurant/hotel industry or large retail;
• Successful experience in managing a profit center and managing a team.

Essential Skills:

• Proficiency in the office suite and good project management skills;
• Customer service orientation (internal and external customers);
• Good public speaking and presentation skills with clear oral and written communication;
• Management: constantly demonstrates symmetry of attention in their management while demonstrating leadership, discernment, conviction, influence, determination, persuasion, optimism, recognition, encouragement, taking charge, and commitment to achieve results;
• Synthesis and analysis skills;
• Creative, innovates and drives change: identifies and communicates opportunities for improvement in processes or ways of working, knows how to get their team on board with change;
• Pedagogical skills and ability to transmit knowledge and develop the skills of employees under their responsibility to motivate them and encourage them to progress professionally;
• Delegates work to their teams in a consistent manner while supporting them;
• Allows for the initiative of their collaborators and encourages them within the framework of established rules;
• Neat and professional appearance.

Desirable skills:

• Good knowledge of digital tools.

Behavioral Skills:

• Courteous, cooperative, calm, thoughtful, balanced, available, and smiling, they have a strong sense of confidentiality and know how to be patient and objective;
• Rigorous and organized: they have a sense of priorities, identify the resources needed to carry out the work and achieve the restaurant's results;
• Teamwork spirit: organizes, defines, and communicates priorities;
• Ease and relational qualities,

Languages:

• French / English desirable

In case of equal skills, this position is open to people with disabilities.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Flexibility Involvement at work Organization