Restaurant Manager M/F - Tout le Maroc

Company :

Chez McDonald's Maroc, notre réussite repose avant tout sur les femmes et les hommes qui font vivre nos restaurants au quotidien.

Depuis plus de 33 ans, nous construisons une aventure 100 % marocaine portée par l'engagement de plus de 5600 collaborateurs à travers 25 villes et 86 restaurants dans tout le Royaume.

McDonald's Maroc contribue au développement des talents et à la création d'opportunités professionnelles, chaque jour, nos équipes font vivre une aventure humaine fondée sur l'excellence, la formation et l'évolution professionnelle.

Nous croyons que chacun a le potentiel de grandir, d'apprendre et de réussir.

Que vous recherchiez une première expérience professionnelle, une opportunité d'évolution ou un environnement de travail stimulant, nous vous offrons les moyens de développer vos compétences et de construire votre parcours.

Company culture :

McDonald’s Morocco is built on a cooperative culture that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a strong performance-driven mindset, focused on results and customer satisfaction. It operates within a well-structured organizational framework that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.

Job :

Responsible for a profit center, they are in charge of the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (quality, service, turnover, sales, team development, etc.). As an ambassador of the brand, serving our customers while respecting the company's service culture, the Restaurant Manager is also responsible for welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.

Under the responsibility of the Regional Supervisor, the Manager may be required to perform any other operational versatility tasks that may be necessary for the smooth running of the restaurant.
Always maintaining a neat and professional appearance, and behavior consistent with the company's image, the Restaurant Manager constantly strives to convey a positive employer image. They manage all the following areas within the profit center for which they are responsible:

- Profit Center Management:

• Drives and controls restaurant activity using the management and analysis tools available;
• Implements the company's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);
• Anticipates risks (technical, financial, legal, contractual, customer-related, etc.) and implements preventive and progressive actions to manage them.
• Reports to their superiors.
• Analyzes restaurant results in all areas.

- Customer Service;

- Safety:

• Food safety;
• Safety of property and people.

- Restaurant Resource and Personnel Management.
 

Required profile :

Education:

• Bachelor's degree (Bac +3/5) in management, hospitality, catering, or commerce is preferred.

Experience:

• Minimum 5 years of experience in the restaurant/hotel industry or large retail;
• Successful experience in managing a profit center and leading a team.

Essential Skills:

• Proficiency in Microsoft Office Suite and good project management skills;
• Customer service orientation (internal and external customers);
• Good verbal and written communication skills, with clear and transparent communication;
• Management: constantly demonstrates a balanced approach in management while showing leadership, discernment, conviction, influence, determination, persuasion, optimism, recognition, encouragement, and commitment to achieve results;
• Synthesizing and analytical skills;
• Creative, innovative, and drives change: identifies and communicates opportunities for process or work method improvements, knows how to get their team to embrace change;
• Teaching skills and ability to transfer knowledge and develop the skills of employees under their responsibility to motivate them and encourage their professional growth;
• Delegates work effectively to their teams in a consistent manner and provides support;
• Encourages initiative from collaborators while respecting established rules;
• Neat and professional appearance.

Desirable Skills:

• Good knowledge of digital tools.

Behavioral Skills:

• Courteous, cooperative, calm, thoughtful, balanced, available, and smiling, they have a strong sense of confidentiality and demonstrate patience and objectivity;
• Rigorous and organized: they have a sense of priorities, identify the resources needed to carry out the work and achieve restaurant results;
• Teamwork spirit: organizes, defines, and communicates priorities;
• Interpersonal skills and ease in communication,

Languages:

• French / English desirable

With equal competence, this position is open to people with disabilities.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Flexibility Involvement at work Organization