COMPANY :
With over 35 years of experience in Morocco, Groupe SMH is a major player in the Telecoms, Systems, and Energy sectors.
Since its creation in 1990, the Group has been supporting companies and institutional players in the design, implementation, and maintenance of critical infrastructure, offering its technical expertise for strategic projects across Morocco.
Today, Groupe SMH relies on three major entities: SMH Télécom, FIRST Télécom, and MERCURY Télécom, which combine their expertise to offer integrated solutions tailored to the transformation challenges of its partners.
Job :
As an Operational Director, you will be the strategic pivot of our company specialized in the distribution of mobile phones. Based at our headquarters while also ensuring regular field visits, your mission will be to transform our strategic directions into concrete results. You will oversee all operational functions, including the sales network, logistics, and human resources, to ensure impeccable service excellence and strict adherence to the requirements of our operator partner.
Your actions will aim for the sustained growth of the customer portfolio through rigorous management of commercial performance and quality. You must sustainably optimize margins while ensuring full compliance with contractual commitments. Your role is to unite teams around ambitious goals, manage the profitability of the network, and strengthen our position in the national mobile phone market through a structured and responsive operational vision.
On a daily basis, you will ensure the transversal direction of operations by focusing your actions around several key pillars:
- Sales management: define sales targets by region, manage the distribution network, and oversee promotional action plans.
- Team management: lead and support regional managers and store managers while supervising skills development.
- Operator partnership management: be the primary point of contact for negotiations and compliance with standards, systems, and reporting tools.
- Operational excellence: oversee the logistics chain, ensure the quality of in-store merchandising, and manage financial indicators.
Required profile :
You hold a higher education degree of Master's level (Bac+4/Bac+5), ideally from a business school, or a program in management or engineering. An MBA or a specialized degree in Operations Management would be a significant asset to successfully carry out your duties.
You have a confirmed experience of at least 8 to 10 years, with at least 5 years spent in the demanding sector of mobile phone distribution or telecommunications. Your background demonstrates solid expertise in managing a multi-site network (stores, franchises) as well as proven experience in managing field sales teams of at least 30 people.
Your profile stands out with a rare combination of strategic and technical skills:
- Strong leadership and ability to rally teams around ambitious projects.
- Multi-site sales management and advanced mastery of data analysis (BI, CRM, reporting).
- Rigorous budget management and operational control.
- High-level sales and negotiation techniques.
- Excellent understanding of the dynamics of the national mobile phone market.
If you wish to take on this challenge and join a dynamic organization, do not hesitate to send your CV to the recruiter now.
Find out if this job is right for you
Take the free ReKrute personality test and instantly get your compatibility score with this job and with the culture of more than 150 companies on the market.
