English Speaking Team Manager - Rabat
Company sector : Call Center
COMPANY :
Sitel Group devient officiellement Foundever™.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
• Conduct regular team meetings to align goals and address challenges.
• Monitor and evaluate team performance using key performance indicators (KPIs).
• Provide constructive feedback and implement performance improvement plans when necessary.
• Recognize and reward high-performing team members.
• Plan and allocate resources effectively to meet deadlines and project requirements.
• Ensure adherence to company policies, procedures, and quality standards.
• Identify and address operational inefficiencies or obstacles.
• Collaborate with other departments to achieve organizational goals.
• Handle escalations and resolve conflicts professionally.
• Identify training needs and organize relevant learning opportunities.
• Support team members’ career development and growth within the organization.
Required profile :
• Bachelor’s degree in Business Administration, Management, or a related field (preferred).
• Minimum of one year of experience in Team Manager or a leadership role.
• Proven ability to manage diverse teams in a fast-paced environment.
• Exceptional verbal and written communication skills in English.
• Strong organizational and time management skills.
• Proficiency in conflict resolution and decision-making.
• Proactive, adaptable, and results-oriented.
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