Company culture :

Job :

Design/Facilitation of training and skills development: Interpersonal, Sales, and Managerial skills of participants:

• Analyze the skills and performance of operational teams.
• Define the training needs with the client and analyze the different aspects and specifics.
• Designs and structures the content of training modules: choice of learning models, module scripting, design of educational materials, definition of the pedagogical progression line and facilitation methods.
• Prepares training sessions (pedagogical, technical, human resources, etc.).
• Ensures compliance with current training procedures.
• Ensures that network teams comply with participant registration deadlines for training.
• Facilitates training sessions.
• Identifies additional needs during training situations.

Ensures post-training support: post-training support, lessons learned, etc.

• Develops educational tools to impart knowledge and evaluate acquired knowledge.
• Establishes proposals for adapting methods, programs, and educational materials based on needs.
• Enters and uses end-of-training reports and analyzes feedback forms as part of a continuous improvement process.
• Reports to their line manager.

Coaching/Field support:

• Receives coaching/support requests from their management.
• Carries out coaching/support missions by adapting methods to the identified objectives.
• Formalizes their support by creating a shared document with the trainee and the Manager.
• Implements measurement indicators and ensures the effectiveness of individual training and coaching.
• Monitors the skills development of operational teams (employees and managers) in customer relations, sales effectiveness, negotiation and sales techniques, and management (post-training field support and coaching).

Project management:

• Manages training requests in a project format.
• Defines the scope with clients, establishes a scope document or a statement of work, and acts as a consultant.
• Plans milestones to analyze project progress.
• Anticipates actions, flags alerts, and knows how to redirect the project when necessary.
• Formalizes all stages of project progress and regularly provides visibility to their management.
• Implements planned actions during the scoping phase and alerts clients when new needs or project reorientations are identified.

Required profile :

Education Level: Bachelor's degree +3/4

Experience:

• Manager with proven experience in banking.
• At least 3 years of experience in training (Management, Sales).

Technical Skills:

• Proficiency in group facilitation techniques for training.
• Proficiency in pedagogical facilitation techniques.
• Proficiency in evaluation techniques.
• Knowledge of banking and/or microfinance professions.
• Proficiency in office and graphic software needed for the role.
• Perfect written and oral communication in French.
• Proficiency in reporting tools.

Interpersonal and organizational skills:

• Sense of priorities and awareness of commitments.
• Handling of unforeseen events and autonomy.
• Innovation, adaptability, and flexibility.
• Positive mental attitude.
• Good listening skills.