Telesales Trainer - CDI - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a leader in customer relations and experience. With operations in 8 countries and 18 production sites, we offer innovative, high-quality solutions to improve customer experience.

Our impact:

Our global network of 18 production sites in 8 countries allows us to quickly meet customer needs worldwide.
Dedicated employees: With over 8000 passionate and committed employees, we form a diverse community with a shared vision of customer service excellence.

Our commitment:

Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our commitment to innovation, quality, and customer satisfaction. This dynamic growth makes us a trusted partner for companies wanting to improve their customer relationship management.

With us, stability and growth go hand in hand:

• All our production roles are offered on a permanent contract (CDI),
• Paid initial training from day one,
• Attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal vouchers.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
• A stimulating work environment that encourages mutual support, progress, and personal growth.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.

Apply today and be part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Have you trained teams, shared methods, and helped employees perform better? Can you structure content, explain clearly, and help a group improve?

At ADM Value, we are hiring a Telesales Trainer to support teams on a project combining customer service, management, and sales in auto/motorcycle insurance, as well as online training activities.

You will join a large-scale setup: a project launch that will grow quickly. In this context, the trainer's role is key. You will directly contribute to building teams, improving their skills, and implementing standards from the start.

Your main tasks:

As a Trainer, you will directly help teams perform better by improving their skills.

You will be expected to:

• Design, update, and improve training modules for customer relations and telesales in insurance.
• Lead training sessions, in-person and remotely, for new hires and current employees.
• Assess employee skills and identify areas for individual and group improvement.
• Support and coach teams in the field to improve their performance, sales techniques, and customer relations quality.
• Create and enhance training materials (presentations, guides, videos, fact sheets, etc.), adapting them to changing activities.
• Work closely with operational managers to adapt training programs to the project and team needs.
• Stay updated on training and technology trends to offer innovative training methods and ensure content is always current.

Required profile :

• At least 2 years of experience as a trainer or coach in a call center, preferably in the insurance sector.
• Telesales experience in insurance products would be a plus.
• Excellent oral and written communication skills.
• Proficiency in computer tools and training technologies.
• Ability to analyze performance data and suggest improvements.
• In-depth knowledge of insurance products and sales processes.
• Dynamic, pedagogical, and good listening skills.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization