Tele-sales trainer - permanent contract - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a leading company in customer relations and experience. With a presence in 8 countries and 18 production sites, we are committed to offering innovative and high-quality solutions that improve customer experience.

Our impact:

Present in 8 countries, our global network of 18 production sites allows us to respond flexibly to customer needs worldwide.
Dedicated employees: With a team of over 8000 passionate and committed employees, we are a diverse community sharing a common vision of excellence in customer service.

Our commitment:

Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to improve their customer relationship management.

With us, stability and growth go hand in hand:

• All our production positions are offered as permanent contracts (CDI),
• Paid initial training from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal voucher.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
• A stimulating work environment that encourages mutual support, progress, and personal growth.
• Looking for a stable, dynamic, and forward-thinking environment? ADM Value welcomes you.

Apply today and become part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Have you trained teams, shared methods, and helped employees perform better? Do you know how to structure content, explain clearly, and help a group progress?

At ADM Value, we are hiring a Tele-sales Trainer to support teams on a project involving customer service, management, and sales in auto/motorcycle insurance, as well as online training activities.

You will join a large-scale setup: a project launch that will grow rapidly. In this context, the trainer's role is central. You will directly participate in building teams, developing their skills, and implementing standards from the start.

Your main responsibilities:

As a Trainer, you will directly contribute to the operational performance of the teams by ensuring their skill development.

You will be responsible for:

• Designing, updating, and improving training modules for customer relations and tele-sales in insurance.
• Leading training sessions, both in-person and remotely, for new hires and current employees.
• Assessing employee skills and identifying areas for individual and collective improvement.
• Supporting and coaching teams in the field to improve their performance, sales techniques, and customer relationship quality.
• Creating and enhancing educational materials (presentations, guides, videos, practical sheets, etc.), adapting them to evolving activities.
• Working closely with operational managers to adapt training programs to the project's and teams' needs.
• Staying updated on educational and technological trends to propose innovative training methods and ensure content is always current.

Required profile :

• Previous experience of at least 2 years as a trainer or coach in a call center, ideally in the insurance sector.
• Tele-sales experience in insurance products would be an advantage.
• Excellent oral and written communication skills.
• Proficiency in computer tools and training technologies.
• Ability to analyze performance data and suggest improvements.
• In-depth knowledge of insurance products and sales processes.
• Dynamic, good at teaching, and a good listener.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization