Foundever recruits Mobile Technical Support Customer Advisors - Messaging - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group is officially becoming Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and offer them a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX.
Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Join Foundever in Casablanca, a major player in the call center sector, where relationship excellence is at the heart of every interaction. This opportunity allows you to join a dynamic team dedicated to solving complex technological issues through instant communication tools.
The main goal is to ensure an impeccable customer experience by providing precise and fast solutions to mobile service users. Mastery of messaging flows is crucial to ensure optimal responsiveness and enhance user satisfaction and loyalty throughout the technical journey.
On a daily basis, the role involves proactively managing requests on various digital channels. Responsibilities include:
- Diagnosing and resolving technical failures related to mobile devices.
- Assisting customers in configuring and optimizing their telecom services.
- Ensuring clear, empathetic, and structured communication via messaging.
- Rigorously documenting each intervention to ensure exemplary quality follow-up.
Required profile :
The profile sought holds a diploma of high school level, ideally complemented by a technical specialization in telecom or networks.
Significant work experience between 1 to 3 years in a similar role is required to succeed in this demanding environment.
Success in this position relies on solid technical skills combined with excellent customer service. Essential assets are:
- In-depth technical mastery of mobile and network environments.
- Excellent writing skills for effective messaging management.
- Strong analytical and problem-solving abilities.
- A collaborative spirit that fosters collective success within the call center.
If this challenge matches your ambitions, send your CV to the recruiter now to join this professional adventure.
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