Foundever is hiring commercial advisors for inbound calls in Casablanca. - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group is officially becoming Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Are you motivated by customer relations and want to work in a dynamic and people-focused company? Foundever is hiring Advisors for its site in Casanearshore.
Your mission: provide complete and quality support to clients while ensuring their satisfaction and loyalty.
As an Advisor, you will be responsible for:
- Receiving and managing inbound customer calls,
- Listening, diagnosing needs, and providing precise, suitable solutions,
- Proposing additional sales in response to requests,
- Applying established processes and mastering internal tools,
- Communicating any useful information to improve service quality,
- Meeting and exceeding set qualitative and quantitative objectives.
Required profile :
We are looking for motivated and attentive candidates with:
- A high school diploma (Bac) or higher,
- Excellent French skills, both spoken and written,
- A strong sense of customer service and commercial aptitude,
- Good computer skills,
- Punctuality, regular attendance, and a sense of commitment.
At Foundever, we value your skills and investment with:
- Attractive compensation (fixed salary + performance bonuses + sales bonuses),
- A permanent contract (CDI) from the first day of training,
- 100% paid training to give you the best start,
- Comprehensive social benefits: health insurance, social contributions,
- A friendly work environment with a relaxation area (social club, events, gift vouchers, raffles, board games, table football),
- Transport provided for your convenience,
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