Administrative Manager Holiday Centers - Casablanca
Company sector : Banking / Finance
COMPANY :
With its universal banking model, its pan-African dimension, the complementarity of its businesses and its solid expertise, the Attijariwafa bank group is a key player in the financial sector in Morocco and Africa.
Attijariwafa bank has, for over a century, reinvented itself by diversifying its businesses, renewing its offers and adapting its organizations, to meet its ambition of becoming the leading relationship bank.
The Attijariwafa bank Group currently supports nearly 12 million individual, professional, business and institutional clients and mobilizes 22,000 employees in 27 countries in Africa, Europe and the Middle East.
As the leading financier of the national economy, the leading collector of savings and the leading player in electronic payments in Morocco, the Attijariwafa bank Group's various performances confirm its strategic choices and position it as the undisputed leader in the national banking and financial sector.
The Group is a leading banking and financial player in the region and has the largest branch network in Africa with over 7417 bank branches.
Company culture :
Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.
Job :
Reporting to the Well-being at Work and Diversity department within the Group's Human Capital, you will be responsible for processing holiday home requests and monitoring the allocation schedule.
As such, your main tasks will be:
- Manage the reservation schedule and process allocation notices after validation according to predefined eligibility criteria,
- Coordinate with managers regarding reservations, complaints and site malfunctions (Works, building management, maintenance...),
- Produce statistics related to the activity and generate requests on the internal management system for the activity,
- Analyze satisfaction surveys related to holiday stays and forward the information for processing,
- Monitor management accounts monthly.
Required profile :
Profile sought:
- You have a University degree or equivalent (Bachelor's degree), generalist with a specialization in Management, Tourism or Economics,
- You have proven experience of 5 to 7 years in a similar role,
- You are rigorous, organized and customer-oriented, you have mastered administrative and social management as well as management systems,
- You have excellent interpersonal skills and a strong ability to solve problems,
- You ensure compliance with internal procedures and anti-corruption standards.
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