Customer Manager (M/F) - Fes
- Fès

Company :

With its universal bank model, its pan-African dimension, its complementary businesses and its solid expertise, the Attijariwafa bank Group is a benchmark player in the financial sector in Morocco and Africa.

Attijariwafa bank has, for over a century, reinvented itself by diversifying its businesses, renewing its offers and adapting its organizations, to meet its ambition of becoming the benchmark relationship bank.

The Attijariwafa bank Group currently supports nearly 10.2 million individual, professional, corporate and institutional clients and mobilizes 20,602 employees in 25 countries in Africa, Europe and the Middle East.

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As the leading financier of the national economy, the leading collector of savings, and the leading player in electronic payments in Morocco, the Attijariwafa bank Group's various performances confirm its strategic choices and position it as the undisputed leader in the national banking and financial sector.

The Group is a leading banking and financial player at the regional level and has the largest branch network in Africa with over 5265 bank branches.
 

Company culture :

Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.

Job :

As part of the development of our Branch network, we are recruiting Customer Managers.

Your responsibilities include:

Ensure customer reception, management of current operations, and commercial development of their portfolio.
Ensure the tasks for opening and closing the day.
Take charge of managing their secondary cash register, proceed with processing counter operations (deposits, withdrawals, transfers, certifications, currency exchange, etc.)
Contribute to resolving complaints related to counter operations and manage customer requests and complaints by taking them on directly or directing them to the right contact person.
Ensure, with the CCP or the Branch Manager, treasury management (calling for or collecting funds, supplying the ATM).
Proceed with processing securities (outgoing and incoming clearing and inter-branch) and centralizing accounting days.
Manage, alone or with colleagues, the counter customer portfolio, proceed with selling simplified sales products, direct the customer to the advisor for credit requests, other products, and account openings, while contributing to internal conquest.

Required profile :

Training at Bac+2/Bac+3 level, such as BTS, DTS, DUT, DEUG, or Licence with a specialization in Economics and Management.

Good command of sales techniques or Commerce and Marketing.
Why join us?

• Join a leading bank in the financial market, focused on people and innovation, and certified Top Employer for 3 consecutive years.
• Benefit from a stimulating work environment with numerous professional development opportunities.
• Enjoy competitive benefits (attractive remuneration, continuous training, etc.).

Send us your CV, we are eager to discover your profile!

Head office address :

Desired personality traits :

Will to persuade Conventional Flexibility Involvement at work