Customer Manager (H/F) - Meknes & Regions
- Meknès

Company :

With its universal banking model, its pan-African dimension, its complementary businesses, and its solid expertise, the Attijariwafa bank group is a key player in the financial sector in Morocco and Africa.

Attijariwafa bank has, for over a century, reinvented itself by diversifying its businesses, renewing its offers, and adapting its organizations to meet its ambition of becoming the leading relationship bank.

The Attijariwafa bank Group currently supports nearly 12 million individual, professional, corporate, and institutional clients and mobilizes 22,000 employees in 27 countries in Africa, Europe, and the Middle East.

As the leading financier of the national economy, the main collector of savings, and the leading player in electronic payments in Morocco, the various performances of the Attijariwafa bank Group confirm its strategic choices and position it as the undisputed leader in the national banking and financial sector.

The Group is a major banking and financial player in the region and has the largest branch network in Africa with over 7417 bank branches.
 

Company culture :

Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.

Job :

As part of the development of our branch network, we are recruiting Customer Managers.

Your responsibilities are as follows:

Welcome customers, manage current operations, and develop your portfolio commercially.
Ensure daily opening and closing procedures.
Take charge of managing your secondary cash register, process counter operations (deposits, withdrawals, transfers, certifications, currency exchange, etc.).
Contribute to resolving complaints related to counter operations and manage customer requests and complaints by handling them directly or directing them to the appropriate contact.
Manage treasury (calling for or collecting funds, supplying ATMs) with the CCP or Branch Manager.
Process securities (outgoing & incoming clearing and inter-branch) and centralize accounting daily.
Manage, alone or with colleagues, the counter client portfolio, sell simplified sales products, direct clients to advisors for credit applications, other products, and account openings, while contributing to internal acquisition.

Required profile :

Education level Bac+2/Bac+3 such as BTS, DTS, DUT, DEUG, or Bachelor's degree with a specialization in Economics and Management.

Good command of sales techniques or Commerce and Marketing.
Why join us?

• Join a leading bank in the financial market, focused on people and innovation, and certified Top Employer for 3 consecutive years.
• Benefit from a stimulating work environment with numerous professional development opportunities.
• Enjoy competitive benefits (attractive salary, continuous training, etc).

Send us your CV, we look forward to discovering your profile!

Head office address :

Desired personality traits :

Will to persuade Conventional Flexibility Involvement at work