Infrastructure Administrator-Confirmé - Rabat
Company sector : IT (Information Technology)
COMPANY :
ALTEN MAROC filiale du leader mondial de l'Ingénierie et du Conseil en Technologies (ICT), avec 40 000 collaborateurs au monde dont plus de 1000 au Maroc répartis sur trois Centres d'Excellence à Fès, Rabat et Casa, nous accompagnons nos clients en offrant des solutions d'ingénierie agiles et novatrices pour les grands donneurs d'ordre mondial dans les secteurs de l'automobile, l'aéronautique, les réseaux & télécoms, Software & Outils.
Rejoindre ALTEN MAROC c'est bénéficier :
- Des parcours professionnels diversifiés avec des opportunités de carrière, une mobilité interne, sectorielle, géographique et métiers.
- Des formations certifiantes et diplômantes.
- Des événements réguliers pour combiner bien être et performance.
Company culture :
Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
Job :
Poste :
Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)
Driving Change management , approvals, monitoring of effective change execution
Acts a single point of Technical contact during Technical Escalation Management
Able to Perform Audits on Customer and recommend the Best Practices.
Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.
Understanding customer requirement and conducting POC \ Demos for new customers and solutions.
Risk Analysis & Mitigation in reference Customer.
Mentoring & training to team competency enhancement
Support Business Based on Organisation requirement.
Practice of the English language and management of the customer relationship in an international context (written and oral English essential).
Required profile :
Profil recherché :
Master's degree in computer network and security or IT
You have proficiency and total hands on experience (+2 yrs) Certification will be added advantage. At least an experience on below technologies.
skills:
VMware vSphere, Hyper-v.
VMware Horizon View, vWorkspace.
Knowledge in AWS, Azure.
SCOM.
SCCM, Chef Infra.
Good Knowledge in windows server.
Good Knowledge in Physical Infrastructures (Rack Servers, Blade Servers, Chassis..Etc.).
Basic/Intermediate Network Knowledge.
Basic /Intermediated ITIL Knowledge
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