Coding Support Engineer / GENOME - Fes

Company :

ALTEN MOROCCO, a branch of the world leader in engineering and technology consulting founded in 2008 and present in Fez, Rabat, Tetouan, and Casablanca, currently has more than 2200 employees and aims for a center of excellence of 3300 ALTENians by the end of 2027. It is now an essential player in supporting the professional development of engineers.

Our mission: to meet the technological ambitions of our clients - major international clients - in the automotive, railway, R&D and IT, telecommunications, and media sectors.

Joining ALTEN Morocco means integrating an ecosystem of excellence and benefiting from:

• A personalized and evolving career path

• An ambitious skills development policy

• A stimulating, collaborative, and meaningful work environment

Discover the testimonial of Hajar Bououd, HRD and Communication at ALTEN Morocco in Challenge Maroc magazine by clicking here: https://bit.ly/3QMntIc

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

Job :

Mission Context:

As part of strengthening the Manufacturing teams of one of our clients, we are looking for a Coding Support Engineer / GENOME to provide Level 1 support on the coding tools used by the client.

The consultant will be responsible for analyzing and resolving incidents while ensuring effective user support.

Main tasks:

• Provide Level 1 functional support on CODIFICATION and GENOME tools.
• Diagnose, analyze, and resolve incidents reported by users.
• Ensure the follow-up and escalation of incidents when necessary.
• Assist users in resolving their issues.
• Participate in the continuous improvement of support processes.
• Quickly gain expertise on the tools and processes in scope.
• Contribute to knowledge capitalization and solution documentation.

Required profile :

Master's degree (Bac+5)

1 to 3 years of experience

• Experience in application support or functional support.
• Experience with CODIFICATION and GENOME tools strongly desired.
• Experience in the automotive industry, particularly at Stellantis, is a real asset.

Essential technical skills:

• Experience in application support (Level 1).
• Strong command of Stellantis CODIFICATION and GENOME tools.
• Good analytical and incident resolution skills.
• Knowledge of user support processes.

Appreciated technical skills:

• Experience in a Manufacturing environment.
• Knowledge of the Stellantis ecosystem.

Soft skills:

• Analytical and synthesis skills.
• Curiosity and strong learning ability.
• Proactive attitude.
• Customer service mindset.
• Autonomy and rigor.
• Good interpersonal skills and team spirit.

Languages:

• French: Fluent (mandatory).
• English: Fluent (mandatory).

Head office address :

Desired personality traits :

Need for objectivity Tenacity Organization Rationalism Respect of the rules