Learning and Development Analyst - Rabat
Company sector : IT (Information Technology)
COMPANY :
AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and vision, guiding every step we take.
Our Mission: Together with entities, we deliver advanced services and shape solutions that drive operational excellence.
In the heart of AXA, our role is multi-layered. From insurance operations to corporate functions, we leverage data, technology, and diverse capabilities to enhance our partners' performance in a streamlined, efficient manner.
Our Vision: Building on unique capabilities and expertise, our teams dare to open new doors for AXA.
We are not just about today; we are shaping tomorrow. Our vision is to continuously develop new skills and solutions, opening doors to fresh opportunities. This means committing to the highest service and quality levels, embracing continuous improvement, and fostering courage and boldness within our team.
For over 25 years, our operations have spanned across five delivery centres in India and Morocco, serving more than 35 AXA entities. Our 3,800+ strong workforce is the heartbeat of our organisation, moving forward in a culture of trust, empowerment, and care. Driven by our values, we are a cohesive global team, quick to adapt to market dynamics, united by the desire to excel.
Our Centres of Excellence (COEs) offer advanced services, shaping tailor-made solutions for our partners in the Tech, Security, Data, Insurance Ops and Corporate function Ops domain.
The AXAllence strategic plan for 2024-26 charts our future course, focusing on operational efficiency, employee retention and skill enhancement, and delivering unparalleled value to our partners. These pillars, supported by our vision and mission, are the foundation of our commitment to AXA.
In essence, while our heritage lies in delivering value in BPO services, our innovative spirit thrives in the IT domain, all in support of the overarching AXA Group strategy. At AXA Global Business Services, we are not just preparing for the future; we are actively creating it.
At AXA Global Business Services, the future is brimming with opportunities. Join us on this exciting journey! Together, we will continue to open new doors for AXA.
Company culture :
AXA GBS Morocco operates within a predominantly collaborative culture, where people, trust, and strong professional relationships are key priorities. The company promotes close and supportive management, encouraging accountability, development, and team cohesion. This human-centered approach is reinforced by a strong organizational framework, ensuring reliability, structure, and operational efficiency. It is complemented by a moderate focus on innovation and performance, supporting continuous improvement within a well-defined environment.
Job :
Joining AXA Global Business Services Morocco, a subsidiary of a world leader in insurance, means becoming part of an international and dynamic team. As a Training Manager, the main mission is to ensure operational excellence in deploying skills development programs, acting as a key part of our partner entities' performance.
The main goal is the smooth and rigorous management of the entire administrative cycle of training. Proficiency in ticketing tools and data reliability are expected to ensure optimal service continuity, while respecting quality commitments and deadlines in a collaborative and multicultural environment.
Daily tasks involve operational processing and administrative follow-up of training programs:
Processing Deployment Requests
- Handle requests received via the ticketing tool and the shared email inbox
- Qualify requests, verify necessary information, and ensure their processing within deadlines
- Update ticket status, track actions taken, and close processed requests
Administration of Training Activities
- Create and update sessions in management tools
- Manage registrations, postponements, cancellations, and participant lists
- Check attendance sheets, administrative documents, and completeness of files before closing
Coordination of Training Programs
- Coordinate the different stages of training programs
- Follow up and ensure information flow with internal teams
- Report any anomalies, blockages, or requests requiring specific expertise
Monitoring and Service Quality
- Keep data in tools up to date and ensure the reliability of entered information
- Follow procedures, deadline commitments, and quality standards
- Contribute to activity monitoring by reporting volumes, discrepancies, and points of attention
Required profile :
- Education level equivalent to a 4/5-year university degree in human resources, management, administration, or training.
- Previous experience in administrative management or training administration is appreciated.
- Good command of Excel, Outlook, Word, and ease in learning business tools.
- Organized, rigorous, responsive, and good at prioritizing.
- Ability to handle a high volume of requests while respecting procedures and deadlines.
- Good interpersonal skills, writing skills, and customer service orientation.
Language Proficiency
- Proficiency in spoken and written French is essential.
- Proficiency in English is an asset, allowing communication with international colleagues and handling some documents in English.
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