Manager (H/F) German Speaker - Marrakech
Call Centers professions - Secteur Call Center
- Junior (1 to 3 years)
- 3 job(s) in Marrakech and region - Morocco
- Associate (AA, AS) - Associate degree
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
- Permanent contract
- Teleworking : No
Company :
We are a global leader in technology and services that powers the brands of the future. We help well-known brands - the ones you use every day - improve their operations through technology and integrated solutions in over 70 countries. In everything we do, we believe in doing the right thing by and for people: our game-changers, our clients and their customers, our community, our planet. Discover the power of Concentrix.
Discover the testimonial of Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix in Challenge Maroc magazine by clicking here: https://bit.ly/4cRsGFR
Company culture :
Job :
Your mission:
As a manager, you will play a key role through the following tasks:
- Ensure the achievement of qualitative and quantitative objectives
- Manage a team of customer advisors: coaching, regular individual check-ins and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness...) ...
- Ensure the availability of resources and production means necessary to handle the workload
- Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
- Assist customer advisors in handling calls if needed
- Alert on problems that could impact production
- Ensure compliance with the client's processes and quality standards, and with qualitative and quantitative objectives
- Manage a team of customer advisors: coaching, regular individual check-ins and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness...) ...
- Ensure the availability of resources and production means necessary to handle the workload
- Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
- Assist customer advisors in handling calls if needed
- Alert on problems that could impact production
- Ensure compliance with the client's processes and quality standards
Required profile :
The profile of our Game-Changers
We are looking for a talent who:
- Perfectly masters German with an intermediate level of English
- Has at least 6 months of experience as a manager in a call center
- Has analytical skills to understand and drive the achievement of objectives
- Is proactive and focused on customer satisfaction and solutions
- Can identify the difficulties of customer advisors and implement the appropriate support plan
- Is organized and rigorous
- Has strong interpersonal skills
- Is a good listener
- Is comfortable with office tools (Word, Excel, PowerPoint)
- Is proactive in offering suggestions
What we offer you:
At Concentrix, we make the development and well-being of our talents a priority. Here are the benefits we offer to recognize your contribution:
- Opportunities for career advancement, in an ethical and fair manner
- Professional development opportunities
- Attractive compensation including a periodic performance bonus
- Exceptional social benefits:
- Health insurance
- Supplementary retirement plan after one year of service with the company and enrollment
- Canteen service at reduced prices
- Gym with dedicated coach on-site. Access is free (this benefit is valid at sites with a gym)
- Possibility of enrollment in the company nursery (valid at sites that have one) or nursery subsidy
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
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