Job :

General Mission
Handle incoming calls, enter orders, and follow up with clients.
The operator ensures smooth communication with clients and reliable recording of orders in the internal system.

Main Responsibilities
1. Handling Calls

• Answer incoming customer calls.
• Take orders given over the phone.
• Contact customers to confirm an order or request missing information.
• Inform customers about the status of their orders (delays, deliveries, corrections).

2. Order Entry

• Record orders received by phone, WhatsApp, or email.
• Correctly enter all necessary information into the internal software.
• Verify data accuracy before validation.
• Correct or report detected errors.

3. Follow-up and Customer Service

• Answer questions about availability and delivery times.
• Handle simple requests and transfer complex requests to the manager.
• Maintain courteous, professional, and prompt communication.

4. Internal Coordination

• Communicate with the production and delivery team when necessary.
• Report any issues with orders or received information.
• Collaborate with the team to ensure a smooth workflow.

Job Objectives

• Fast and error-free data entry.
• Reduction of returns and corrections.
• Improvement of customer satisfaction.
• Smooth flow between call handling, data entry, and internal processing.
   

Required profile :

Required Skills

• Very good telephone communication skills.
• Speed and accuracy in computer data entry.
• Organizational skills and good time management.
• Customer service oriented.
• Rigor, patience, and attention to detail.
• Ability to work under pressure with a high volume of calls.