External Opportunity - Foundever is hiring one (01) Sales Coach for a Telephone Operator in Casablanca - Casablanca

Company :

Sitel Group is officially becoming Foundever™.

Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the top 750 international and digital brands.

Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.

Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job :

Joining Foundever means benefiting from an environment that values your skills and commitment:

 Attractive compensation consisting of a fixed salary and bonuses related to performance, technicality, and commercial results.
 A permanent employment contract (CDI) from the first day of training to support you from your integration.
 100% paid initial training to help you quickly develop your skills and succeed in your role.
 Comprehensive social benefits, including health coverage and social contributions.
 A friendly and dynamic work environment, with a relaxation area, a social club, and various activities throughout the year: games, raffles, gift vouchers, table football, etc.
 Transportation service provided to facilitate your commutes.

Main Mission:

The Sales Coach's mission is to boost the commercial performance of the teams by leading the sales force, implementing motivation actions, and monitoring results to achieve commercial objectives.

Activities and Responsibilities:

1-Commercial Team Management:

Lead the commercial advisor teams daily
Implement sales challenges (individual and collective)
Motivate and unite teams around sales objectives
Create a positive commercial dynamic on the floor

2-Performance Monitoring:

Track commercial indicators by activity.
Analyze individual and collective results
Propose corrective actions to improve performance
Participate in commercial briefings and debriefings

3-Support and Skill Development:

Support customer advisors in the field (listening, coaching, call monitoring)
Identify sales training needs
Contribute to the improvement of sales pitches and scripts
Share commercial best practices

3-Implementation of Commercial Actions:

Deploy commercial operations (offers, promotions, call campaigns)
Ensure teams fully understand the offers
Ensure adherence to procedures and the sales pitch

4-Communication and Coordination:

Act as a link between sales management, supervisors, and teams
Report on-site information (obstacles, levers, customer feedback)
Participate in the continuous improvement of sales processes

Required profile :

Required Skills:

• Associate's degree (Bac+2) to Master's degree (Bac+5) in sales, management, communication, human resources, or a similar field.
• Minimum 2 to 3 years of experience in a commercial environment, ideally in a contact center / customer relations / telesales role as a Team Manager.
• Previous experience in coaching, training, support, or team management is highly desired.

Know-how:

• Remote sales techniques
• Management and motivation of sales teams
• Analysis of performance indicators (KPIs)
• Proficiency in tools (CRM, reporting tools)
• Good command of the Office suite.

 Soft Skills:

• Leadership and interpersonal skills
• Pedagogy and coaching aptitude
• Dynamism, responsiveness, and teamwork spirit
• Ability to work under pressure and with set targets

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization