Process Owner - Automotive Sector - Rabat

Company :

ALTEN MOROCCO, a subsidiary of the world leader in engineering and technology consulting, founded in 2008 and present in Fes, Rabat, Tetouan, and Casablanca, currently has over 2200 employees and aims for a center of excellence with 3300 ALTEN employees by the end of 2027. It is now a strategic player in supporting the professional development of engineers.

Our mission: to meet the technological ambitions of our clients - major international contractors - in the automotive, rail, R&D and IT, telecommunications, and media sectors.

Joining ALTEN Morocco means joining an ecosystem of excellence and benefiting from:

• A personalized and evolving career path

• An ambitious skills development policy

• A stimulating, collaborative, and meaningful work environment

Discover the testimonial of Hajar Bououd, HR and Communication Director at ALTEN Morocco in Challenge Maroc magazine by clicking here: https://bit.ly/3QMntIc

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

Job :

Context:

• As part of the program to improve its logistics information systems at various levels for the client after the merger.
• OMS (Order Management System) is now being deployed to replace the previous systems related to the distribution of new vehicles for the client (including French and Italian brands).
• The team's work, under the guidance of the Project Leader, involves the project ownership of the development of OMS/CRONOS applications and their associated applications.
• The evolutions of these applications are subject to a CEB (Business Requirements Document) and SFD (Detailed Functional Specifications) and are designed in collaboration with Business Leaders.
• These are followed by testing and launch phases.
• The team is involved in all these phases and supports the user countries throughout the application's daily life.
• Functional evolutions are subject to business requirement documents (CEB) and detailed functional specifications (SFD).
• The Process Owner contributes to their definition, validation, and implementation, while also supporting the acceptance, deployment, and support phases.

Mission:

The various activities assigned to the Process Owner are as follows:

• Gather, analyze, and challenge the business needs expressed by Business Leaders and operational entities.
• Validate the CEBs and SFDs to ensure the conformity of evolutions with business processes and objectives.
• Ensure the interface between business, project, and development teams to guarantee the proper consideration of functional needs.
• Participate in the preparation and validation of functional acceptance testing campaigns.
• Monitor and validate the resolution of anomalies impacting business processes.
• Write and enrich functional test scenarios to validate the solution.
• Perform functional tests and manage anomalies using JIRA.
• Track the progress of JIRA tickets until their resolution.
• Hold meetings with Business Leaders or local teams (deployed subsidiaries/countries) when necessary for progress.
• Monitor acceptance progress KPIs and estimate workload.
• Participate in user support tasks (interactions with the Daily Operations Team when necessary).
• Coordinate between the TL and the team.

Required profile :

Master's degree (Bac +5) in Supply Chain / Logistics, Information Systems, or equivalent specialization

1 to 3 years of experience

Job Roles

• Process Owner must have an IT background with good experience in UAT / Business requirements on supply chain projects with Process Owner experience (banking / SAP / ...).
• General knowledge of Supply Chain.
• IT environment, general principles of system integration and testing.
• JIRA, SAP.

Soft skills

• Customer support and relations.
• Analytical skills.
• Teaching ability.
• Facilitation skills, initiative, teamwork.
• Synthesis skills.
• Responsiveness.
• Communication (leading meetings, training sessions, or workshops, preparing written materials).

Hard skills

• Knowledge in Supply Chain / General principles of automotive distribution.
• UAT skills.
• UAT (Acceptance Testing): test cases and execution + anomaly tracking.
• Planning management.
• Automotive Supply Chain.
• IT: functional development principles, SCRUM, data management.
• IT environment.
• French.
• Proficiency in English (independent).

Tools

• Excel (data tables, indicators, charts, VBA...).
• Power BI / Access.

Head office address :

Desired personality traits :

Need for objectivity Tenacity Organization Rationalism Respect of the rules