Quality Manager Software Quality Customer & Support - Casablanca
Company sector : Other services
COMPANY :
It was in 1902 that Dr. Willis H. Carrier invented and manufactured the very first modern air conditioner in the world. Since that date, Carrier Corporation has been the world leader in air conditioning, with over 4 million units sold per year, assembled in over 40 production plants, installed and maintained on five continents.
Created in 2014, MCS is the result of a joint venture signed between VENTEC Morocco and Carrier, the world leader in refrigeration. MCS provides remote technical, commercial, and administrative support on behalf of Carrier France, Carrier Spain, Otis France, Chubb France, CIAT, Carrier Transicold, Carrier Refrigeration, and other group companies. MCS efficiently and effectively handles specific requests and consultations, order entry, complaint management, as well as scheduling interventions and remote technical support.
Do you want to reveal your potential in a challenging and collaborative environment?
Do you want to grow in a company that cares about the development and satisfaction of its human resources?
Seize the opportunity and make your ideas a reality at the heart of our ambitious projects by sending us your application.
Discover the testimony of Leila Fettanisse, HR Manager at Maroc Climate and Security (MCS) in Challenge Maroc magazine by clicking here: https://bit.ly/4tV4bz1
Company culture :
Maroc Climate and Security (MCS) – Carrier operates within a predominantly cooperative culture, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a strong performance orientation, reflected in clear objectives and results-driven practices. It is further complemented by an innovative dimension that values initiative, alongside structured organizational processes ensuring efficiency, consistency and reliability.
Job :
Join a dynamic team as a Quality Manager Software in the Quality Customer & Support department. Based in the heart of our operations, this role serves as the central interface between the market, our valued customers, and internal quality functions. The mission focuses on ensuring and improving software quality and customer satisfaction across the entire product lifecycle.
The primary goal involves independently coordinating and handling software-related issues through the q-solving process while ensuring full transparency regarding field performance. A strong emphasis is placed on driving structured, method-based problem solving and incorporating critical customer requirements such as usability, functionality, performance, cybersecurity, and availability directly into product development to ensure continuous improvement.
Daily activities will be diverse and highly impactful:
- Act as the central point of contact for all software-related quality issues from sales, technical service, and end customers.
- Handle quality cases within the q-solving process as an 8d coach and provide methodological guidance on 8d and a3 techniques.
- Facilitate cross-functional working groups between development, product management, and quality teams.
- Represent the customer perspective in development projects to define clear requirements and pain points.
- Monitor market quality data, inspect returned products, and analyze trends to drive defect elimination.
- Prepare management reports, monitor kpis, and escalate critical issues to ensure project success.
Required profile :
To excel in this role, a bachelor's or master's degree in a relevant technical field is required. This foundation ensures the analytical capacity needed to navigate complex software environments.
The ideal candidate brings several years of professional experience, specifically more than 3 years, within an environment requiring high-level software quality management or technical customer support.
Success relies on a blend of technical expertise and strong communication skills. Candidates should possess:
- Deep knowledge of iso 9001 and quality methods like 8d, ishikawa, and 5 whys.
- Familiarity with software lifecycles, cybersecurity fundamentals, and modern architectures (java, python, c++).
- Experience with professional tools including jira, polarion, sap, babtec, and power bi.
- Proven ability to independently facilitate groups and manage conflicts with a confident, analytical approach.
If you are ready to drive excellence and have the profile we are looking for, please send your resume to the recruiter by clicking the button below.
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