Quality & Test Lead Salesforce - Casablanca

Company :

Capgemini is a global, responsible, and multicultural leader, with 325,000 people in over 50 countries. A strategic partner for companies in transforming their business by leveraging the full power of technology, the Group is guided daily by its purpose: to unleash human energy through technology for an inclusive and sustainable future.

With 55 years of experience and deep expertise across various business sectors, Capgemini is recognized by its clients for meeting all their needs, from strategy and design to operations management, by harnessing innovations in the ever-evolving fields of cloud, data, Artificial Intelligence, connectivity, software, digital engineering, and platforms. The Group generated revenues of 18 billion euros in 2021.

Some reasons to join us:

• Quality of work life: Possibility of remote work in Morocco and internationally, and autonomy in organizing your daily life, hybrid assignments according to your preferences.
• Continuous learning: access to dedicated training and certifications for your technology, personalized support, and a structured integration process.
• Varied and high-impact projects: work with major clients in diverse sectors with stimulating business and technological challenges.
• Expertise ecosystem: become part of a community of software engineering experts and develop your network with clients and leaders.

Our commitments and priorities:

The Capgemini Group promotes an inclusive culture in a multicultural and disability-friendly environment. By joining us, you become part of a team that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and is committed to reducing its environmental impact across all its sites and with its clients.
   

Company culture :

Capgemini is characterized by a predominantly collaborative culture, placing people, trust and teamwork at the core of its practices. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This culture is reinforced by a strong organizational dimension, ensuring process rigor, reliability and operational efficiency. It is complemented by a competitive component focused on performance and customer satisfaction, while a more moderate innovation dimension supports the continuous evolution of services and expertise.

Job :

The Quality & Test Lead - Salesforce & AI Solutions is responsible for the quality of Salesforce solutions integrating artificial intelligence technologies, particularly conversational agents and omni-channel journeys. In this role, they define and deploy the testing strategy (functional, technical, and automated), while ensuring their integration into a CI/CD approach to support DevOps practices.

They lead the validation activities for automated workflows, API integrations, and user interactions (chat, CRM, omni-channel), ensuring the consistency, performance, and reliability of the journeys. They also play a key role in the industrialization of tests through the implementation of suitable automation frameworks.

In parallel, they monitor and analyze quality performance indicators (coverage rate, anomalies, production rejections, automation) to identify areas for continuous improvement. They collaborate closely with the Product, Development, and DevOps teams, and act as a quality referent to guarantee an optimal user experience aligned with business requirements.

Required profile :

Holding a Master's degree (Bac+5) or higher in computer science or a related field, the candidate has proven experience (3 to 5 years) in quality assurance and test management, ideally gained on Salesforce environments and solutions integrating AI.
They have excellent command of software development cycles and testing methodologies (Agile, DevOps), as well as solid experience in defining test strategies and automation (UI / API). Knowledge of tools such as Selenium, Postman, JMeter, and Jira, as well as the integration of tests into CI/CD pipelines, is essential.
Experience with CRM, omni-channel projects, or those involving conversational agents (chatbots, AI) is a strong asset.
With leadership skills, they are capable of managing QA teams, uniting stakeholders, and driving continuous improvement initiatives. Their analytical mindset, rigor, and ability to solve complex problems are key to succeeding in this role.
Fluency in French is essential, and a good level of English is highly desirable in an international context.

Head office address :

Desired personality traits :

Respect of the rules Flexibility Team work Ambition Organization