Rabat - B2B Customer Service Representative (Energy) | Call & Email Reception - Permanent Contract
- Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a leading company in customer relations and experience. With a presence in 8 countries and 18 production sites, we offer innovative and high-quality solutions to improve customer experience.

Our impact:

Operating in 8 countries, our global network of 18 production sites allows us to quickly meet client needs worldwide.
Dedicated employees: With a team of over 8,000 passionate and committed employees, we form a diverse community sharing a common goal of customer service excellence.

Our commitment:

Quality and growth: We are proud of our impressive 8.5% growth rate, showing our commitment to innovation, quality, and customer satisfaction. This dynamic growth makes us a trusted partner for companies looking to excel in customer relationship management.

With us, stability and development go hand in hand:

• All our production positions are permanent contracts (CDI),
• A paid initial training is provided from day one,
• An attractive package: competitive fixed salary, uncapped bonuses, transport allowance, and meal voucher.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
• A stimulating work environment that encourages mutual support, progress, and growth.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.

Apply today and be part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

As part of our growth in inbound services, you will join ADM Value to be part of the B2B customer service for a leading French electricity and gas supplier. You will assist business clients: communication must be clear, professional, and handled until completion.
Your role is to manage requests via phone and email, with a premium service approach: understand, organize, solve, follow up.

• You handle incoming calls and requests received by email.
• You meet the needs of professional clients: contracts, billing, meter readings, complaints, case follow-up, etc.
• You provide accurate and reliable answers, suitable for a B2B audience (clear, methodical, rigorous).
• You ensure follow-up until resolution, coordinating with internal teams if necessary.
• You maintain an exemplary service attitude: attentive listening, clear explanation, calm, and attention to detail.

Required profile :

Profile SoughtYou have excellent French skills, both spoken and written: your vocabulary is precise, your tone is professional, and your messages are well-structured. You have a strong sense of service: you know how to reassure, explain, and solve problems, even when the request is sensitive.

• Impeccable French (spoken + written).
• "Premium" customer service attitude: respectful, courteous, solution-oriented.
• Rigorous and organized: you manage multiple requests simultaneously without losing quality.
• Computer proficient: data entry, CRM, email handling.
• Experience in call reception + email handling in customer service (B2B experience is a big plus)
  
  Social benefits and others
  
  At ADM Value, you start in a stable and clear environment: permanent contract from hiring, social security + health insurance, and benefits designed to facilitate your integration and reward your long-term commitment.
• Permanent contract from hiring.
• Social coverage: Social security (CNSS) + Health insurance (AMO).
• Employee partnerships: Preferential rates (services, leisure, shopping...).
• Welcome breakfast upon arrival.
• Welcome lunch (organized separately) to help you integrate with the team.
• Loyalty bonus of 6,000 Dhs, paid at the 6th, 12th, and 18th month of employment.
  
  Working hours
  44 hours/week, 5 days a week, rotating schedule from Monday to Saturday.
  
  Net Salary + bonuses
  Salary package: 6,700 Dhs net.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization