Rabat - Trilingual Customer Service Representative (French / English / German) - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is an undisputed leader in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to offering innovative, high-quality solutions that enhance the customer experience.

Our impact:

Operating in 8 countries, our global network of 18 production sites allows us to respond flexibly to our clients' needs worldwide.
Dedicated employees: With a team of over 8,000 passionate and committed employees, we form a diverse community that shares a common vision of customer service excellence.

Our commitment:

Quality and growth: We are proud to show an impressive growth rate of 8.5%, reflecting our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to elevate their customer relationship management excellence.

With us, stability and career development go hand in hand:

• All our production positions are offered on a permanent contract (CDI),
• Paid initial training is provided from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal voucher.

Joining ADM Value also means benefiting from:

• Social Security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
• A stimulating work environment that fosters mutual support, progress, and fulfillment.
• Are you looking for a stable, dynamic, and forward-looking environment? ADM Value opens its doors to you.

Apply today and become part of our success story!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Your main tasks:

• Manage technical requests
• You handle technical inquiries from clients by phone and email. You analyze situations, provide appropriate solutions, and ensure rigorous follow-up until resolution, while guaranteeing a high level of satisfaction.
• Respond to sales inquiries
• You assist clients with their information requests regarding the services offered. You identify their needs, provide precise answers, and guide them towards the most suitable solutions.
• Ensure quality multi-channel communication
• You manage interactions by phone and email in French, English, and German. You ensure professional, responsive, and personalized support for every interaction.

Required profile :

The ideal candidate has:

• Excellent command of French, English, and German, both spoken and written, allowing for easy communication by phone and email.
• Knowledge of computer networks and/or IT, which is a real asset.
• Previous experience in customer relations or customer service is appreciated.
• Excellent communication, listening, and writing skills.
• Strong analytical and problem-solving abilities.
• A strong sense of customer service, attention to detail, and organization.
• The ability to work in a team while being independent in managing their work.
• A results-oriented approach and a focus on quality of service.

If you enjoy working in an international environment, taking on technical challenges, and providing a quality customer experience, this position is for you.

Social benefits and others
By joining our teams, you benefit from numerous advantages:

• Permanent contract (CDI).
• Enrollment in CNSS and AMO coverage.
• Meal voucher.
• Transport allowance.
• Full training upon joining.
• Career development path within the Group.
• Partnerships offering preferential rates on many products and services.

We strive to provide our employees with a stimulating, stable work environment conducive to their professional development.

Working hours
44 hours per week, on a rotating schedule.

Net Salary + bonuses
Salary package up to 8,500 DH net, consisting of a fixed salary and an activity bonus.


 

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization