Rabat - Customer Service Advisor | Pet Insurance - Permanent Contract (weekends off) - Rabat

Company :

About us
ADM VALUE, a subsidiary of the TESSI group, is a leading player in customer relationship and experience management. With a presence in 8 countries and 18 strategically located production centers, we offer innovative and high-quality solutions.

Our impact

• International presence in 8 countries
• 18 production centers
• More than 8,000 committed employees
  
  Our commitment

Growth and quality: We have achieved sustained growth of 8.5%, reflecting our commitment to innovation, operational excellence, and customer satisfaction.

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Do you enjoy meaningful customer service and know how to build trust over the phone?

At ADM Value, we are looking for Spanish-speaking customer service advisors for a pet insurance activity.

You will work with clients who are emotionally involved: your mission will be to listen, reassure, and provide clear and reliable solutions.

Your responsibilities

• Contribute to a smooth and high-quality customer experience
• Handle customer requests by phone with professional and empathetic communication
• Listen actively, analyze the need, and provide a clear answer
• Explain information simply (without jargon)
• Guide the customer step-by-step in their requests
• Ensure follow-up of requests until resolution

Required profile :

Profile sought

• Perfect command of Spanish (spoken): clarity, fluency, and good communication
• Customer focus: empathy, patience, and service-oriented attitude
• Interest in the animal world (owning or having owned pets is a plus)
• Organization and rigor in managing requests

Ability to manage emotionally charged situations while maintaining professionalism

Conditions and benefits

• Permanent contract (CDI) from day one
• Social coverage: CNSS + AMO
• Fixed salary + transport allowance + meal allowance
• Performance and objective bonuses
• Employee benefits (discounts on services, leisure, etc.)

Structured, dynamic, and quality-oriented work environment

Schedule

• Monday to Friday, from 09:00 to 19:00
• Weekends off

Salary

• Salary package: 7,300 MAD net (fixed + bonuses)

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization