Rabat - Customer Service Advisor | Pet Insurance - Permanent Contract (weekends off) - Rabat
Company sector : Call Center
COMPANY :
About us
ADM VALUE, a subsidiary of the TESSI group, is a leading player in customer relationship and experience management. With a presence in 8 countries and 18 strategically located production centers, we offer innovative and high-quality solutions.
Our impact
- International presence in 8 countries
- 18 production centers
- More than 8,000 committed employees
Our commitment
Growth and quality: We have achieved sustained growth of 8.5%, reflecting our commitment to innovation, operational excellence, and customer satisfaction.
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
Do you enjoy meaningful customer service and know how to build trust over the phone?
At ADM Value, we are looking for Spanish-speaking customer service advisors for a pet insurance activity.
You will work with clients who are emotionally involved: your mission will be to listen, reassure, and provide clear and reliable solutions.
Your responsibilities
- Contribute to a smooth and high-quality customer experience
- Handle customer requests by phone with professional and empathetic communication
- Listen actively, analyze the need, and provide a clear answer
- Explain information simply (without jargon)
- Guide the customer step-by-step in their requests
- Ensure follow-up of requests until resolution
Required profile :
Profile sought
- Perfect command of Spanish (spoken): clarity, fluency, and good communication
- Customer focus: empathy, patience, and service-oriented attitude
- Interest in the animal world (owning or having owned pets is a plus)
- Organization and rigor in managing requests
Ability to manage emotionally charged situations while maintaining professionalism
Conditions and benefits
- Permanent contract (CDI) from day one
- Social coverage: CNSS + AMO
- Fixed salary + transport allowance + meal allowance
- Performance and objective bonuses
- Employee benefits (discounts on services, leisure, etc.)
Structured, dynamic, and quality-oriented work environment
Schedule
- Monday to Friday, from 09:00 to 19:00
- Weekends off
Salary
- Salary package: 7,300 MAD net (fixed + bonuses)
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