Rabat - Energy Customer Advisor | Permanent Contract - Rabat
Company sector : Call Center
COMPANY :
ADM VALUE, a subsidiary of the TESSI group, is a leader in customer relations and experience. With a presence in 8 countries and 18 production sites, we offer innovative, high-quality solutions to improve customer experience.
Our impact:
In 8 countries, our global network of 18 production sites allows us to quickly meet customer needs worldwide.
Dedicated employees: With over 8000 passionate and committed employees, we are a diverse community sharing a common vision of customer service excellence.
Our commitment:
Quality and growth: We are proud of our impressive 8.5% growth rate, showing our commitment to innovation, quality, and customer satisfaction. This growth makes us a trusted partner for companies wanting to improve their customer relationship management.
With us, stability and growth go hand in hand:
- All our production positions are permanent contracts (CDI).
- Paid initial training starts on your first day.
- An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal voucher.
Joining ADM Value also means benefiting from:
- Social security (CNSS) and health insurance (AMO).
- Exclusive benefits through our partnerships: discounts on products, services, leisure, and more.
- A stimulating work environment that encourages mutual help, progress, and personal growth.
- Looking for a stable, dynamic, and forward-looking environment? ADM Value welcomes you.
Apply today and be part of our success!
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
Reporting to your supervisor, you will manage customer relations for Primeo Energie subscribers, handling incoming calls and occasionally participating in outgoing collection campaigns.
Handle customer requests and complaints with empathy and efficiency.
Follow up on cases and related administrative tasks.
Ensure customer satisfaction with every interaction.
Participate in occasional outgoing collection campaigns.
Contribute to the team's qualitative and quantitative goals.
Profile sought:
Education & experience:
High school diploma minimum.
Customer service or telephone relations experience is a plus.
Knowledge of the energy sector is an advantage.
Skills & qualities:
Excellent spoken French (required).
Ability to teach, empathy, and customer service focus.
Availability within the hours of 8:30 AM to 6:30 PM.
Rigor, organization, and good written communication skills.
Required profile :
Permanent contract (CDI) from the start.
Net fixed salary: 4,605 Dhs.
Performance bonus up to 1,950 Dhs/month.
Transport allowance + meal voucher.
Social security (CNSS) + health insurance (AMO).
Paid initial training.
Employee partnerships.
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