Receptionist - Marrakech
Company sector : Hospitality / Catering
COMPANY :
Located in the heart of the prestigious Hivernage district, the Es Saadi Marrakech Resort embodies Moroccan elegance and refinement.
The resort spans 9 hectares of lush parkland and consists of a 5-star hotel with 149 rooms. Open since 1966, Es Saadi also boasts a sumptuous Palace with 81 suites, as well as 10 private villas and 8 ksars with authentic charm. The Resort also offers 13 restaurants and bars, two Spas including one by Dior, and an Entertainment center.
The Es Saadi Marrakech Resort stands as an unmissable reference for discreet luxury, the art of hospitality, and unique experiences.
Joining the Es Saadi Marrakech Resort is more than just becoming part of an exceptional establishment: it's participating in a human adventure driven by strong values of passion, excellence, and authenticity. For over 50 years, our house has cultivated a unique lifestyle, combining the elegance of 5-star service with the richness of Moroccan culture.
We are proud to offer our employees an inspiring work environment, in the heart of a lush setting, where the transfer of know-how and the recognition of talent are at the core of our management vision.
Our ambition is to bring together talented individuals who are eager to invest themselves in prestigious hospitality and contribute to unforgettable customer experiences. Joining our team means benefiting from personalized support, regular training, and real career development opportunities within a human-sized, family-run group focused on the future. Whether your career path is already rich or still under construction, if you have a sense of detail, a love for service, and a taste for excellence, we would be happy to welcome you among us.
Company culture :
Job :
- Welcome guests with professionalism, a smile, and courtesy upon their arrival;
- Process check-in and check-out procedures in accordance with the Resort's standards;
- Respond to guest requests and anticipate their needs to ensure their satisfaction;
- Coordinate with various departments (concierge, housekeeping, restaurant, spa, etc.) to ensure a seamless and personalized experience;
- Manage billing, payments, and reservations;
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Promote the Resort's services and facilities.
Required profile :
* Training in hospitality, tourism, or equivalent;
* Successful previous experience in reception, ideally in a high-end or luxury establishment;
* Excellent presentation, sense of welcome and customer service;
* Fluency in French and English (a third language is a plus);
* Knowledge of hotel software programs;
* Rigor, responsiveness, and teamwork skills;
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